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Payment Outlets

MTNL has created a wide range of options for payment of bills. They are as follows.

MTNL COUNTERS/QCSCs BANK BRANCHES 305 POST OFFICES (CASH) 27 POST OFFICES (CHEQUE) CTOs / DTOs ECS (ELECTRONIC CLEARING SCHEME) VDS (VOLUNTARY DEPOSIT SCHEME) CITI BANK EASY PAYMENT KIOSKS PNB EASY PAYMENT KIOSKS UTI BANK ATM STATE BANK OF INDIA ATM INTERNET PAYMENT - ICICI INFINITY, BILL-JUNCTION AND BILL DESK
At present there are 50 cash and 108 cheque counters managed by MTNL. MTNL telephone bills in cheque and / or cash are accepted at 123 branches of various banks. Besides, there are 305 Post-Offices cash payment counters and 59 cheque payment ATM Kiosks. Thus there are more than 640 telephone bill payment counters spread over Mumbai. Moreover, there are more than 1 Lakh users of ECS.

Payment at MTNL Counters

There are more than 150 payment counters operated by MTNL at its various offices. These counters are usually located at the Area GM offices or in the QCSCs (Quick Care Customer Service Center). At QCSCs payment can be made in cash as well as in cheque. Most of the MTNL counters are online i.e.the payment made at these counters is instantaneously updated in the billing system of MTNL.

Payment at Nationalised Banks

MTNL customers can pay their telephone bills at the branches of 6 nationalised banks and 2 scheduled private banks. The nationalised banks are

1. State Bank of India - 14 Branches
2. Punjab national Bank - 17 branches
3. Union Bank of India - 27 Branches
4. Dena Bank - 9 Branches
5. Central Bank of India - 17 Branches

For the list of authorised banks click here

For the list of Standard Chartered Bank Drop Boxes click here

     Besides these counters SBI operates 5 extension counters at Telephone Bhavan, Colaba .These branches accept cash and/or cheque payments. Outstation/ Post dated cheques are not accepted

Payment at Post-Offices

The scheme for accepting MTNL telephone bill payment at Post Offices was launched in February 2003. Now 305 post offices covering Mumbai and Navi-Mumbai accept Cash Payment of telephone bills. For the list of Post Offices click here For the list of authorised list of CTOs/DTOs/POs

Electronic Clearing Scheme (ECS)

In this era where the place of life is ever escalating and energy level of individual is plunging, one cannot afford to waste hours waiting in a queue to pay telephone bills. That's why MTNL has brought you Electronic Clearing Scheme (ECS)

RBI operates ECS scheme to promote efficiency and transparency in the banking operations. Through ECS a customer allows MTNL to debit his telephone bill amount directly to his bank account. In order to subscribe to ECS a customer has to fill in a mandate form, which can be obtained at any of the QCSCs or the area GM offices. A customer can get and deposit his mandate form at any of the area QCSCs or the area GM office. Customers who subscribe for ECS receive their bill as usual. However, the bill is sent only for intimation. A customer can also specify the upper limit for ECS debit. If the bill amount is higher than this upper limit then customer account is debited.

This scheme has been introduced in association with reserve bank of India. It offers you an option to pay your telephones bills through your bank account. It avoids the inconvenience of standing in queues at collection counters. You only have to authorise your bank to debit your account by giving a "Mandate" through the mandate form. You can fix your upper limit. Bills will be sent to you stamped " Not For Payment "and after a period of 21 days (from the date of the bill). The bill amount will be debited from your bank account. This gives you time to check your bill and bank balance and you can payment if you are not satisfied with the bill. Discount of 1% of the bill amount ( Subject to a max.of Rs.250/-) per account per bill. No extra charge will be levied by bank and mtnl for this service. Subscriber can opt out of the scheme any time. The mandate form can be obtained from any of our area service centres. Application Form for ECS

Voluntary Deposit Scheme (VDS)

Why go through the taxing procedure of queuing up in a line to pay your telephone bills ? Join the voluntary deposit scheme (VDS) which assures you hassle free payment of bills and also a rich 5.5% interest. For more details contact the area service centres. Salient Features:
Minimum deposit of Rs .1500/- or higher in multiples of Rs 500/- thereof. A rich interest of 5.5% per annum on your deposit. Interest will be payable on these deposits on interest -bearing balance. Since your telephone bills will be adjusted against your deposit ,there is no fear of disconnection due to nonpayment. The bills will also show the details of the balance amount of your deposit after adjustment of your telephone bills. You may replenish your deposit, accordingly ,from time to time. An annual statement of account at the close of the financial year.
Please Note: You know your average billing pattern, In order to derive optimum benefit from the scheme , please work out the amount of deposit to cover a minimum of 3 billing cycles or more, so that you do not have to run around to replenish your deposit frequently. Interest accrued will be added to your deposit. MTNL'S VDS It's all in Black and White ! Further details on above schemes please contact the Area GM Office or the nearest QCSCs. For more billing information, click here.

Easy Payment Kiosk

MTNL has provided Easy payment Kiosks for its customers. These Kiosks are essentially ATMs with added facilities. These kiosks accept only cash payment. The operation of the Kiosks is very similar to the ATM. A customer is prompted to scan his bill under the bar-code reader. A pictorial demonstration appears on the screen of the kiosk. The bar code details are captured by the machine and displayed on the screen. The customer is again prompted to insert his cheque into the MICR reader slot. Cheque particulars like Cheque number, Bank Branch details are captured. The customer fills the payment amount. If the transaction goes through, then the kiosk issues a printed receipt to the customer. For the list of City Bank Kiosks, click here

Bill Payment through ATMs of Bank

Bill Payment through ATM is a new service. Bill Payment through ATM is a very customer friendly Payment Facility and avoids valuable time waiting in long queues. At present we are accepting bill payment through ATMs of State Bank of India, UTI, HDFC, ABN-AMRO, and IDBI.

MTNL has tied with up with the above banks for Telephone Bill Payment. MTNL Customers holding ATM cards of one of the above banks can visit their nearest bank. On the ATM machine there is an option for viewing and paying the latest Telephone Bill. If a customer wishes to pay his bill then he/she can authorize the payment. On payment, a receipt will also be issued by the ATM.

Payment on Internet

This payment mode involves bill presentment and customer's instruction to bank for payment of MTNL bills on the Internet. At present Payment Gateway facility is available with SBI, PNB, UBI, HDFC, IDBI, UTI, KOTAK, and ICICI Bank.

Bill payment facility is also available on Internet through the following agencies. MTNL has agreement with ICICI Infinity, BillJunction.Com and BillDesk.Com for this scheme. BillJunction.Com and BillDesk.Com are online bill payment agencies that help their registered customers in making bill payments besides other value added services. A customer can visit the website of these agencies and get himself registered for a nominal fee. Like ECS, customer authorises these agencies to debit his account for amount equal to his telephone bill amount.