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Links Billing Assistance Electronic Clearing Scheme (ECS) Voluntary Deposit Scheme (VDS) On-line bill payment Billing Information Billing Assistance '1662' Customer Care Map Directory Enquiry Services Customer Service Centre Autocom Facility Grievance Cell FAQ Interactive Voice Response System In Case of Difficulties or Suggestions to this site : Email: helpdesk.mumbai@mtnl.net.in |
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Customer Care Numbers Landline 1500/22221500 GARUDA 1502/22221502 DOLPHIN /TRUMP 1503 / 98690 12345/ 22221503 Internet / Triband 1504 /1800 22 8844/22221504
Other Customer care numbers MTNL IPTV/ VoIP(IOL) 126000 MTNL IPTV/ VoIP (Aksh optifibre) 126555 Games on Demand 1500 IN Services 1800 22 2222 MTNL Trustline (Digital certificate) 1800 22 4422
Other Services Fault Booking
(Landline & Broadband)198 Changed Number Announcement 1951 (Hindi), 1952 (English), 1953 (Marathi Directory Enquiry 197 STD code enquiry Service 1582 Public Grievance Service 1509
MTNL customers can write to the following Email IDs for any help related to services offered by MTNL. For all types of problems on MTNL landline, Broadband, Dolphin and Garuda mobile connections for the respective areas, mail can be given to the following Email Ids
Area HelpDesk Email IDs (for Landline/Broadband) Name of Area/ Exchange Exchange Levels Email IDs Area DGM(S&CC)/DGM Central All Exchanges of Central Area central.helpdesk@mtnl.net.in DGM (S&CC), Central Gamdevi
2380 to 2389/2333 DGM(Extl), Central
Malabarhill
2361/2/3/4/5/6/7/8/9 DGM(Extl), Central
Mandvi
2340 to 2349/2311 DGM(Extl), Central
Mazgaon
2370/1/2/3/4/5/6/7/8/9/2350 DGM(Extl), Central
Cumbalahill
2351 to 2355 DGM(Extl), Central
East-I
All Exchanges of East-I DGM(S&CC), East-I
Chembur
2522/3/4/5/6/7/8/9 DGM, Chembur
Mankhurd
2550 to 2559, 2548,2599,2507,2405,2520/1 DGM, Mankhurd
Ghatkopar
2502/3/4/8/9,2101/02,2510 to 2516 DGM, Ghatkopar
Powai
2570 to 2579,2517/8/9,2500/1/6 DGM, Powai
East-II
All Exchanges of East-II DGM(S&CC), East-II
Mulund
2560 to 2569,2590 to 2596, 2163/4/6/7 DGM, Mulund
Thane Charai
2530 to 2539,2540 to 2547,2549,2597/8,2171/2/3 DGM, Thane-Charai
Wagle Estate
2580 to 2589 DGM, Wagle-Estate
Navi Mumbai
All Excahanges of Navi Mumbai DGM(S&CC), Navi Mumbai
Belapur
2721, 2723,2724,2740 to 2742,2745 to 2749,2756 to 2758 DGM(CBD)
Nerul
2770 to 2774,2752 DGM(CBD)
Panvel
2745 to 2749 DGM(CBD)
Vashi
2754,2755,2765,2766,2775,2780 to 2784,2788,2789,2777 DGM(VASHI)
Turbhe
2760 to 2764, 2767/8/9,2778, 2740/1/2, 2721/2/3/4, 2751/3/6/7/8/9, 2704/5/6,2977/8 DGM(VASHI)
North
All Excahanges of North DGM(S&CC), North
Byculla
2300/1/2/4/5/6/8/9 DGM(Byculla)
Worli
2481/2/3/2490 to 2499 DGM(Worli)
Prabhadevi
2421 to 2423,2430 to 2433,2436 to 2439,2307,2445 DGM(Prabhadevi)
Shivaji Park
2444/6/7 DGM(shivaji Park)
Wadala
2410 to 2419/2470/1/2 DGM(WADALA)
Sion
2401/2/3/4/6/7/8/9/2460 to 2469 DGM(SION)
South
All Excahanges of South DGM(S&CC), South
City
2200/1/3/5/6/7/9, 2212, 2219,2272/3, 2240/1/2/3/4, 2210,2222 DGM(Extl)South
Cooperage
2280/1/2/4/5/6,2202/04, 2276/7/8/9, 2283/7/8/9, 2208,2274 DGM(Extl)South
Kalbadevi
2240 to 2244 DGM(Extl)South
Fountain
2261/2/3/4/6/7/8/9/2270/1/5 DGM(Extl)South
Cuffe Parade
2215/6/7/8 DGM(Extl)South
West-I
All Excahanges of West-I DGM(S&CC), West-I
Bandra
2638,2640 to 2645,2647,2651/3/5/6/8/9 DGM(BDR)
Khar
2600/5,2646, 2648, 2649, 2660,2661,2662,2630 DGM(KHAR)
Versova
2631/2/3/4/5/6/7/9,2673,2674,2604 DGM(VSV)
Jogeshwari
2676 to 2679 DGM(JOG)
Vile Parle
2610 to 2619,2626,2650/2/4/7,2663 DGM(VPL)
Vakola
2665 to 2669 DGM(VPL)
Andheri
2620/1/3/4/5/8,2670,2671 DGM(ADR)
West-II
All Excahanges of West-II DGM(S&CC), West
Goregaon
2871 to 2879,2840/1/2/3/9,2927 DGM(GGN)
Gokuldham
2840 to 2843,2849 DGM(GKD)
Marol
2820 to 2827, 2829 to 2832, 2834/5/6/7/8/9, 2920/1/4/5/6, 2856/9 DGM(Extl), Marol
Darpan
2681 to 2687 DGM(Extl), Marol
Sakinaka
2850 to 2853 DGM(SKN)
Sakivihar
2803,2847,2857/58,2935 DGM(SKV)
West-III
All Excahanges of West-III DGM(S&CC), West-III
Borivli
2890 to 2895,2854,2870,2833 DGM(BVL)
Dahisar
2896/7,2828,2848 DGM(BVL)
Kandivli
2801/2/5/6/7/8/9,2861 to 2866,2965 DGM(KVL)
Malad
2880 to 2883/5/8/9, 2898/9, 2844, 2855, 2810/1/2/3, 2999 DGM(MLD)
Charkop
2860,2867 to 2869,2966/7 DGM(MLD)
Samata Nagar
2846,2884,2886,2887 DGM(MLD)
Bhayander
2804,2814 to 2819,2845,2945 DGM(MRD)
Helpdesk Email IDs for Dolphin/Garuda Mobiles Dolphin Mobile
9869,9969 DGM(CS-GSM)
Garuda Mobile
All garuda mobile levels in Mumbai & Navi Mumbai DGM(Projects-BKC)
Service Telephone Number Call Center 1500 Fault Booking 198 Changed Number Announcement 1951 (Hindi), 1952 (English), 1953 (Marathi) Directory Enquiry 197 STD Assistance Service 1582 Internet / Triband Helpdesk 1504 / 1800 22 8844 IN Services 1800 22 2222 GARUDA Helpline 1502 DOLPHIN / Customer Care 1503 / 98690 12345 TRUMP / Customer Care 1503 / 98691 98691 Public Grievance Service 1509
Now the MTNL customers can dial code 16XX for following billing related information.
- Bill details on phone.
- Duplicate bills on Fax.
- Meter Reading details on phone.
- Registration of the Payment details.
Depending on your area dial the appropriate code given below :
Code Area Exchanges 1663 Central Malabar Hill,Mazgaon,Mandvi,Gamdevi 1664 North Byculla,Curry Road,Prabhadevi,Shivaji Park,Sion,
Wadala,Worli1666 West-II Gokuldham,Goregaon,Marol,Sakinaka,Sakivihar,
Seepz1668 West-III Bhayander,Borivali,Charkop,Kandivali,Malad,
Mira Road,Navghar,Shimpoli1665 East-I Chembur,Ghatkopar,Hiranandani,Mankhurd,Powai,
Sita Estate,Tagore Nagar,Union Park1669 East-II Mulund,Panch Pakhadi,Thane-Cherai,Wagle Estate 1667 Navi
MumbaiKalamboli,Nerul,Nhava-Sheva,Panvel,Turbhe,
Uran,Vashi1673 South Cooperage,Colaba,City,Cuffe Parade,Fountain,
Kalbadevi
1672 West-I Andheri,Bandra,Bandra-Kurla Complex,Juhu Danda,
Jogeshwari,Khar,Versova,Vile Parle
Executive Director/Chief General Managers/Principal General Managers/General Managers/Chief Engineer
NAME DESIGNATION PHONE NO. FAX NO. Shri J. Gopal Executive Director (Mumbai) 24371900 24372033 Shri Peeyush Agrawal Chief General Manager (LS) 24308855 24372877 Shri M.K. Shedha Principal General Manager (CETTM) 25707088 25707066 Shri Ajay K Jain Principal General Manager (WS) 24334455 24361199 Shri R. Balasubramanian Principal General Manager (Dev) 24304646 24375496 Shri A.K. Saxena .General Manager (Admn) 24304600 24371465 Shri C V Satyanarayana General Manager (Vigilance) 24302929 24311617 Shri Rakesh Tumane General Manager (Finance) 24312527 24313837 Shri Rakesh Tumane General Manager (TR) 24316939 24318219 Shri G.V.R.S. Kumar General Manager (Mktg & PR) 24376565 24314761 Shri H C Mehta General Manager (Sales) 24026868 24033300 Shri A K Srivastava General Manager (Trg-I) 25707040 25707060 Smt. T.S.Sivakamy General Manager (Trg-II) 25707172 25707066 Smt. T.S.Sivakamy General Manager (Trg-III) 25707878 25708484 Shri S P Rai General Manager (South) 22025500 22871441 Shri Satyapal Singh General Manager (Central) 23535500 23531441 Shri Charu krishna General Manager (North) 24145556 24161441 Shri C.G.Tewary General Manager (West-I) 26554242 26511441 Shri V.N.Shenoy General Manager (West-II) 28753535 28711441 Shri P.Malhotra General Manager (West-III) 28012345 28641441 Shri K.S.Ahirwar General Manager ( East -I) 25146000 25791441 Shri D R Gupta General Manager (East- II) 25344949 25431441 Shri Harcharan Singh General Manager (N.Mumbai) 27808000 27881441 Shri R M Chaturvedi General Manager (BD & CAM) 24317171 24336300 Shri M K Purohit General Manager (BB) 24310645 24367168 Shri N Krishanmurthy General Manager (ANP&C) 24301515 24300907 Shri V S Chaturvedi General Manager (PLG) 24371717 24331441 Shri Bhim Singh General Manager (IT) 24710606 24710707 Shri Ram Shankar General Manager (Long Distance) 22070101 22011441 Shri M.V. Padmanabhan General Manager (MM) 24320606 24371001 Shri Prashant R. Patil General Manager (T) 26524430 26521221 Shri A.K. Saxena General Manager (OP) 24326837 24211441 Shri Ashok Kant General Manager (LC) 22076969 22071441 Shri A K Takkar General Manager (Installation) 24717200 24712142 Smt Gunjan Dave General Manager (Comml & Customer care)MS 26503377 26501155 Shri V. Srisankar General Manager (RF-N/W) MS 26456050 26432211 Shri Deepak Mukherjee General Manager (Switching-MS) 26502828 26501221 Shri Madan Mohan General Manager (CDMA) 26506868 26523434 Shri Prashant R Patil General Manager (TxP&C) 26452535 26407557 Chief Engineer (BW) 26513944 26513948
Site last updated 17.08.2010
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