3G Services

Mobile Services

Broadband Services

Enterprise Solutions

What's New

MTNL Promotional Offer Roaming Pack STV 75 revised as STV 42 for 60 days w.e.f 18.07.2014

Click here for more details


CETTM, MTNL in collaboration with Aegis School of Business and Telecommunications offers Full time Masters and Part time Executive Programs in Telecom Management.

For more details Click Here


Revision of Trump prepaid 3G 1199 as Unlimited 3G pack

Now enjoy Unlimited 3G data usage with Trump prepaid 3G 1199. Limited period offer.


Revision of Closed Broadband Plans w.e.f 01.04.2014

For more details Click Here


Revision of Existing and Closed Landline Plans w.e.f 01.04.2014

Click here for more details


High Coverage Wireless Broadband Modem by reputed Vendor(s)

Click here for more details


To Let

Prime Commercial Space on Rent

More than 3 Lac Sq. Ft. commercial space in MTNL Buildings at strategic locations across Mumbai, Navi Mumbai & Mira-Bhayandar available for lease For more detailsclick here

Renting Space for Vending Van Parking at BKC TE Compound

For more detailsclick here
 

 

Customer Care

{tab=Complaints|teal}

Online Complaint

{tab=Bill Payment|teal}

MTNL offers wide range of Bill payment options for the convenience of its customers. Now there is no worry of long queues for paying your bills. Select any one of the options mentioned below and pay your MTNL bills with ease.

{slide=online Payment}

You can pay your bills online using Credit Card or net banking facility by visiting our website "http://mtnlmumbai.in and clicking "Print/Pay your bill icon or "Self Care " icon.

You can also pay by registering with Bill Desk or Bill Junction.
{slide=MTNL Counters}
Pay by Cash or Cheque at any of our customer service centers or at Area Bill Payment Centers.

{slide=MTNL Drop Boxes}

Simply Drop your cheque along with counter foil of the bill into select Standard Chartered, ICICI and Bill Box drop boxes which are conveniently located at all suburban railway stations and important places.

{slide=Bank Collection Centers}

Pay at select branches of

  • State Bank of India,
  • Union Bank of India and
  • Central Bank of India.

 

{slide=IVRS Based Payment}

Now paying your Landline bill gets easy

Just Dial 1296 (toll free) from your MTNL Landline or Mobile Number and follow the IVRS (Interactive Voice Response System)

Give Your Landline Number and CA number

After Confirmation of Landline Number & CA Number you will be informed about your last outstanding bill.

Make payment through your Credit Card & please note your Transaction Number for future references.

Note: - No payment of bill is allowed after due date, with this IVRS system.

Process

Dial 1296 ---->Choose your Language----> Give your Landline Number & CA Number------> Listen Your Outstanding Bills ----->Make payment by using your credit card----->Keep your Transaction Number.

{slide=Easy Payment Through Post Office}

Pay your MTNL bills by cash at more than 300 post offices and by cheque at 20 post offices spread all over Mumbai, Navi Mumbai & Thane.

List of post offices

{slide=Electronic Clearing Services}

Relieve yourself from hassles of paying the telephone bills by filling ECS Mandate form.

Your Bank will automatically pay your bills. You need to submit an ECS Mandate form at MTNL CSC authorizing your bank to pay your bills. Bank deposits your account 21 days after the bill date. You can also fix an upper limit for this deposit. Also you get a discount of 1% upto a maximum of Rs.250/- by paying bills through this option.

{slide=Voluntary Deposit Scheme}

Pay an amount equivalent to 6 months or 1 year bill amount by advance deposit and earn interest on it. Monthly bill amount will be deducted from the deposit.

{slide=MTNL Kiosks}

{slide=ATM Payment}

You can choose to pay from any of the Axis Bank ATM's located at various parts of the city anytime.

{slide=CTO/DTO}

Pay your Telephone bills at 17 Central Telegraph Offices /Departmental Telegraph Offices.

{slide=Easy Bill Outlets}

You can also choose to pay your bills through Easy Bill or Pay Point outlets.


{/slides}

 

Landline Billing Assistance Service -1660
Just dial 1660 to get billing related information 
  • Bill details on phone.
  • Duplicate bills on Fax.
  • Meter Reading details on phone.
  • Registration of the Payment details.

 

{tab=Helplines|teal}

 

Landline 1500 or 22221500
Internet / Triband 1504 0r 1800228844 or 22221504
DOLPHIN /TRUMP 1503 or 9869012345 or 22221503
GARUDA 1502 or 22221502

 

Other Customer care numbers:-

MTNL IPTV/ VoIP (Aksh optifibre) 126555
Games on Demand

servicedesk@indiagames.com

IN Services 1800 22 1500

MTNL Trustline (Digital certificate)

23690015, 23690016, 23690077

Other Services:-

Fault Booking 
(Landline & Broadband)
198
Changed Number Announcement 1951 (Hindi), 1952 (English), 1953 (Marathi)
Directory Enquiry 197
STD code enquiry Service 1582
Public Grievance Service 1509

{tab=Download Forms |teal}

click here to Download Forms.

Mobile Services
3G Services
3GDataCard
MNP
Prepaid
Postpaid
BlackBerry
Online Recharge
PremiumNumberBidding
Roaming
International Calling

Fixed Line
Tariffs
Directory Search
PhonePlusServices
InternationalCalling
Dial Up Internet
FixedWirelessCDMA
Calling Cards(VCC)
PCO Services

Broadband
FTTH (Fiber to Home)
UnlimitedPlans
Combo Plans
PC Protection
WiFi Registration

Enterprise
ISDNServices
InternetLeased Lines
Leased Line
VDSL
L2 VPN
-
 Free Phone Service
BlackBerryServices
MSITS Data entre, Chennai
DataCenterServices in Mumbai

Customer Care
CustomerService    Centers
HelplineNumbers
-CustomerAdvisory

Training Center
- Training Courses
Infrastructure
Training Schedule

    Tenders    
eProcurement
 -ViewTenders
 
-
Tender Report
                           

 

 

 

 

 

Other Links
About us  
- RTI Act
Do Not Disturb   
- Travel Safe When Alone Women Helpline Service
- Citizen's Charter of Wireless Services
-
Citizen`s Charter of Landline Services
TelemarketerRegistration
TelecomConsumer complaint and  Redressal Regulation
Qos PMR
TAC
IPv6

 

© MTNL Mumbai, 2011. All Rights Reserved, LEGAL  DISCLAIMER  | This is the official Website of MTNL Mumbai, a Public Sector Undertaking of the Government of India under the Ministry of Communications IT. Service Tax Registration Number : AAACM0828RST001. Website best viewed with 1024 x 768 resolution.​

You are here: Home Customer Care Helpline Numbers Customer Care