MTNL Mumbai, A Government of India Enterprise

What'sNew

Observance of Vigilance Awareness Week by MTNL Mumbai from 30/10/2023 to 05/11/2023 NEW

THEME OF Vigilance Awareness Week 23 - "भष्ट्राचार का विरोध करे; राष्ट्र के प्रति समर्प्रित रहे" | "Say no to corruption; commit to the Nation"

Click here to for E-pledge

Check PIDPI Video (English | Hindi) | Jingle 2023

MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers

Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information

Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details

Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details

Features and Facilities

Reverse charging: Caller can call the TFS number free of charge.
Call Forwarding: The service has the facility of re-routing the incoming calls to an alternate number if TFS subscriber's line is busy or no answer.
Time dependent routing The service enables the TFS subscriber with one TFS number to have several telephone installations in the network and specify flexible routing or different call treatments depending upon time, day, date and holiday.
Origin dependent routing : TFS subscribers can have several installations (or several Telephone numbers) and can specify flexible routing depending upon the area of origination of incoming calls.
Accessibility: This service is accessible from networks of MTNL,BSNL and other local Telecom operators.

Access Procedure

The user can make a free phone call using the following dialing procedure

Dialing Plan: 1800 22 YYYY

Access Code: 1800, Free phone No: YYYY (4 Digits)

Tariff

Registration Charges for the service (one time)	Rs. 1,000/-
Creation/deletion/addition/modification of every TFS destination number	Rs. 100/-
Monthly Charges for TFS service number (recoverable in advance)	Rs. 1,000/- Per month with 3 months charge payable in Advance for registration
Security Deposit	Rs. 5,000/-
Feature Charges
Reverse Charging One TFS Service Number for multiple destinations Hunting Facility Detailed Billing Time dependent routing Origin dependent routing Call distribution	NIL
Charges for change of addition/alteration of feature (per request)	Rs. 100/-
Incoming Local Call Charges	Rs. 1.20/min
Incoming STD Call Charges	Rs. 1.20/45 sec
Discount
If Prncipal destination number is of MTNL Mumbai	30% flat on total call charges for both MTNL and Non-MTNL Principal destination numbers.
If Prncipal destination number is of Non-MTNL Mumbai

Charges of Premium Toll Free Number :-

1800 22 YYYY (like 4444,5555,6666)	Rs. 1,00,000/-
1800 22 AABB (like 2244,3355,4466)	Rs. 50,000/-
1800 22 ABCD or ABAB (like 1234,2020)	Rs. 25,000/-

Please Note:

The minimum period of hire of service is three months.
This service can be provided on existing telephone connections or connections obtained separately as per rules.
The charges indicated here are TFS service charges and they do not include normal charges levied for basic telephone service.
The outgoing calls made from the telephone connections which the TFS subscriber assigns for TFS line will be billed as per usual rates and procedures.
The rates indicated are as per present tariff and are subject to change without any notice.
Goods & Service Tax (GST) extra as applicable.