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What'sNew

Observance of Vigilance Awareness Week by MTNL Mumbai from 30/10/2023 to 05/11/2023 NEW

THEME OF Vigilance Awareness Week 23 - "भष्ट्राचार का विरोध करे; राष्ट्र के प्रति समर्प्रित रहे" | "Say no to corruption; commit to the Nation"

Click here to for E-pledge

Check PIDPI Video (English | Hindi) | Jingle 2023


MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers


Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information


Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details


Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details



Lease / Saleof Spaces

Prime Spaces on Lease/Sale

Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

For more details click here

Current Tenders

Click here for more details

 

Features and Facilities

  • The service enables Professionals and Information Providers to offer advice /consultation, forecast in any field, fortune telling, share market consultation, job consultation and information on sports etc. using telecom network which is the fastest means of communication.
  • The service provider (Professionals) is allotted a PRM service number by the Mahanagar Telephone Nigam Limited (Network Operator) and this number can be accessed by telephone subscribers /information seekers of MTNL (Mumbai & Delhi) through STD phones only irrespective of the location of the Information Provider.
  • For this service, the call charges which are to be borne by the calling user are at a higher rate and hence the name 'Premium Rate'. The revenue earned by the MTNL (Network Operator) is shared between the Service Provider and MTNL.
  • For the same PRM service number the PRM subscriber can have a number of destination numbers and the call will automatically be routed to those numbers by the Intelligent Network (IN) switch. This service also provides time dependent routing which enables the PRM subscriber to have several installations in the network and specify flexible routing of calls depending upon time, day, date, holiday etc.
  • It also provides location dependent routing whereby subscribers can have several installations (several directory numbers and can specify flexible routing depending upon the area of origination of calls.
  • Premium rate can work on the city of subscription only
  • This service is accessible from MTNL Mumbai & Delhi Network

Access Procedure

The user can make a premium rate call by dialing: 0900 22 XYYY ; where: 

Access code = 0900 , Premium Rate Number = XYYY ( 4 digits) 
Where X = 1 means 2 sec Pulse rate 
= 2 means 3 sec Pulse rate 
= 3 means 4 sec Pulse rate 
= 4 means 8 sec Pulse rate 
= 5 means 12 sec Pulse rate 
30 sec Pulse rate is also available. 
'YYY' from 500 to 999 
'X' will be chosen by the Service (content) provider.

Access No. : 1900 22 XXXX for Local Numbers with 15/30 sec Pulse rate.

Tariff

Registration charges Rs.3,000/-
Monthly Charges for PRM service number (payable in advance) Rs. 800/-
Creation /deletion /addition /modification of every PRM number Rs. 100/-
Charges for change of features Rs. 100/- (per request)
Charges for each additional copy of detailed bill Rs. 100/-
Presently there is no charge for basic features (One PRM service number for multiple destination and hunting facility) & additional features (Time dependent, detailed billing, origin dependent routing, and call redirection)

NIL

The fee for each call unit (pulse) will be charged as per the existing tariff and the commission to information provider will be given by MTNL at the rate of Rs  0.70 per unit.  

Please Note:

  1. An agreement will have to be executed by the PRM subscribers.
  2. The minimum period of hire is Three months.
  3. This service can be provided on existing telephone connections or connections obtained separately as per rules.
  4. The charges indicated here are PRM service charges and they do not include the normal charges levied for basic telephone service.
  5. The outgoing calls made from the telephone connections which the PRM subscriber assigns for PRM line will be billed as per usual rates and procedures.

How to subscribe

You can apply in the prescribed application form (available free) along with the registration fee + 2 months charges in the form of DD/Pay order/Crossed Cheque in favour of  “MTNL, Mumbai” 

Contact No. : 22634045

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC):                 Contact No.  22616411 

Address:

AGM(PR)LC Unit,
Gr. Flr. Fountain -1 Telecom Building,
Near VSNL(TATA Tele Comm),
Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1901-22-6789/ 24327002 / 24382486
For complaints dial Toll Free No. : 1800221500

 

 

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