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MTNL is launching one more Android application for Selfcare. MTNL has developed this mobileapplication for android based smart phone users which can be accessed through mobile and tablets.

MTNL, Mumbai is the first state owned Telecom Service Provider to provide the customers with Android application for Bill Payment, New Line Booking, Fault Booking for Landline as well as Broadband Services, Lease Circuit Registration, E-Bill registration etc

MTNL Selfcare App

MTNL Selfcare Android App facilitates following services.

  •  Registration-For New Landline as well as Broadband and duplicate receipt for the same
  • Leased Circuit Booking-User can register for Leased circuits.
  •  Bill Payment-User can pay online for his landline as well as broadband connection
  • Complaint Booking-User can book online for his landline and broadband faults
  •  E-bill Registration-User can register his email for receiving bills on his emails
  • Tracking-User can track his faults, work orders etc online.

 Download App    |      User Manual




MTNL Customer Connect App

Using MTNL customer connect mobile app customers can avail followng facilities.

  • Knowing the information of various plans being launched by the MTNL, Mumbai related to Mobile, Landline, Broadband, Blackberry, VAS, and Data Services.
  • Display MTNL Customer Service Centre (CSC) as per the location/area specified by the user.
  • Provides download forms and files.
  • Display selected CSC location on Google map.
  • Sort and display list of plans according to the likes.

Download App    |      User Manual




MTNL Telephone Directory Search App

This mobile App enable customers to search MTNL Telephone Directory online with various search options as given below. The infromation can be availed through 2G/3G data connection or through SMS.


  • Search name and address by telephone number.
  • Search telephone number by name and address.
  • Search new telephone number by old telephone number.
  • Other Information on MTNL Mumbai Directory like-
  • Online Directory Service
  • 1297 Service
  • CNAS Service

Download App    |    User Manual



Bill Payment Options

MTNL offers wide range of Bill payment options for the convenience of its customers. Now there is no worry of long queues for paying your bills. Select any one of the options mentioned below and pay your MTNL bills with ease.

Online Payment

You can pay your bills online using Credit Card or net banking facility by clicking on  Pay your bill 

You can also pay by registering with Bill Desk or Bill Junction.

IVRS Based Payment

Now paying your Landline bill gets easier

Just Dial 1296 (toll free) from your MTNL Landline or Mobile Number and follow the IVRS (Interactive Voice Response System)

And what's more, Get discount of 1% of your bill amount by paying through 1296 bill payment option. (maximum discount- Rs. 250)

Give Your Landline Number and CA number

After Confirmation of Landline Number & CA Number you will be informed about your last outstanding bill.

Make payment through your Credit Card & please note your Transaction Number for future references.

Note: - No payment of bill is allowed after due date, with this IVRS system.


Dial 1296 ---->Choose your Language----> Give your Landline Number & CA Number------> Listen Your Outstanding Bills ----->Make payment by using your credit card----->Keep your Transaction Number.

MTNL Counters

Pay by Cash or Cheque at any of our customer service centers or at Area Bill Payment Centers.

MTNL Drop Boxes

Simply Drop your cheque along with counter foil of the bill into select Standard Chartered, ICICI and Bill Box drop boxes which are conveniently located at all suburban railway stations and important places.

Bank Collection Centers

Pay at select branches of

  • State Bank of India,
  • Union Bank of India and
  • Central Bank of India.

Electronic Clearing Services

Relieve yourself from hassles of paying the telephone bills by filling ECS Mandate form.

Your Bank will automatically pay your bills. You need to submit an ECS Mandate form at MTNL CSC authorizing your bank to pay your bills. Bank deposits your account 21 days after the bill date. You can also fix an upper limit for this deposit. Also you get a discount of 1% upto a maximum of Rs.250/- by paying bills through this option.

Voluntary Deposit Scheme

Pay an amount equivalent to 6 months or 1 year bill amount by advance deposit and earn interest on it. Monthly bill amount will be deducted from the deposit.

ATM Payment

You can choose to pay from any of the Axis Bank ATM's located at various parts of the city anytime.


Pay your Telephone bills at 17 Central Telegraph Offices /Departmental Telegraph Offices.

Easy Bill Outlets

You can also choose to pay your bills through Easy Bill or Pay Point outlets.