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FREQUENTLY ASKED QUESTIONS
1. What is ADSL ?
ADSL is an acronym for Asymmetric Digital Subscriber Line.
The ADSL is a new broadband communication technology that creates high-speed access to the Internet and remote networks using the phone lines that are already present in your home. ADSL is superior to Dial-up modems in many respects.
2. What are Broad Band Services?
High Speed Internet
Audio-on-demand
Video-on-demand
Audio Conferencing
Video Conferencing
3. What are the uses of ADSL?
Simultaneous Voice and Data
Telephone never gets engaged
Incoming and Outgoing calls are possible even while accessing the net
Faster downloads of anything digital
CD-quality audio
Graphics-rich websites
Faster and better multimedia
High-speed multiplayer games
Tele Medicine
4. What are the downloading and uploading speeds?
Ideally, the downloading access speeds up to 6 MBps and uploading access speeds up to 640 KBps are possible. However, these speeds are dependent on many other external factors including the distance of the subscriber from the telephone exchange.
5. What are the Services provided on ADSL?
Simultaneous Voice and Data
Telephone never gets engaged
Incoming and Outgoing calls are possible even while accessing the net
Faster downloads of anything digital
CD-quality audio
Graphics-rich websites
Faster and better multimedia
High-speed multiplayer games
Tele Medicine
Other Broad Band services available
6. Who are the intended users of ADSL? Is it useful for residential users or only for corporate users?
Almost anybody can use ADSL. The only restriction is the availability of ADSL system/service in your area! Residential as well as corporate users can use it. We have various plans to cater the needs of different customers.
Presently MTNL is proposed to launch the following Exchange Areas.
|
Sr. No. |
Area |
Exchange Name/Levels |
| 1. | SOUTH | COOPERAGE AND CUFFEPARADE
(Levels: 2202/4, 2280/1/2/3/4/5/6/7/8 & 2215/6/8)
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| 2. | CENTRAL | CUMBALAHILL AND MALABARHILL
(Levels: 2351/2/3/4 & 2361/2/3/4/6/7/8/9)
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| 3. | NORTH | PRABADEVI AND WORLI
(Levels: 2421/2/3, 2430/1/2/3/6/7/8 & 2490/1/2/3/4/5/6/7/8)
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| 4. | WEST –II | MAROL
(Levels: 2820/1/2/3/4/5/6/7, 2830/1/2/3/4/5/6/7/8/9, )
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| 5. | EAST-I | HIRANANDANI COMPLEX, POWAI
(Levels: 2570)
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7. What are the advantages of ADSL over the usual Dial-up connection?
You can talk on the phone and use the Internet at the same time on a single phone line.
You can connect to the Internet at up to 140 times faster than analog modems.
Your home has its own dedicated connection.
Your connection is highly reliable.
Talk on the phone and surf the Internet at the same time on the same phone line.
You do not have to disable call waiting to connect to the Internet.
Don’t choose between your phone and your Internet connection anymore.
8. What are the advantages of ADSL over ISDN?
ISDN is a more costly service than ADSL and the bandwidth is limited.
9. What is the difference between a Leased Line and an ADSL connection? Is the speed available better than a Leased Line?
A Leased Line is a more costly service than ADSL.
10. Can a single connection be shared among a number of PCs?
Yes, a single connection can be shared by more than single PCs at the same time. However, an interconnecting device, such as a hub or a switch is required.
11. What is the level of quality of service? What will be the maximum downtime?
The quality of service depends upon the distance of the subscriber from the exchange.
We will try and keep the downtime to minimum.
12. Will it get disconnected every now and then as in a Dial-up connection?
No, the connection will not get disconnected every now and then.
13. Is it better than the services provided by other service providers through cable in terms of cost and quality?
Unlike a cable modem, ADSL gives you a dedicated line to the Internet. With cable
modems, you are using a shared line with all the other users in your neighborhood.
One of the strengths of phone providers is their small number of service outages per year, something cable companies cannot claim.
Even if the power goes out, you will still be able to make phone calls.
Unlike cable modems, your connection speed will not be affected by how much bandwidth your neighbors use.
14. How long it will take to restore the service if, at all, it is hampered due to some reasons?
We will try and restore the service within a couple of hours.
15. Whom should I contact in case there is a service problem? Do you have any call centres?
You should contact the help desk available 24 hours on the contact number 1500, which is a call center number for the ADSL Service.
16. How long will it take to implement ADSL in the user's premises after the booking is done?
After the booking is done and the payment is made, the ADSL service will be made available to the user within 48 hours.
17. Where to get the forms for booking an ADSL connection?
Call 1500. Leave your telephone number and address with the operator. Concerned MTNL staff will come to your premises for booking the ADSL connection.
Also, the following officers may be contacted for further details: -
|
Name of the Officer |
Designation |
Telephone Number |
Fax Number |
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Shri S. K. Sood |
DGM (S + CC) W-I |
26505000 |
26541551 |
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Shri M. K. Purohit |
DGM (S + CC) W-II |
28574600 |
28571551 |
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Shri P. N. Sah |
DGM (S + CC) W-III |
28977000 |
28481551 |
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Shri Mukesh Kumar Gupta |
DGM (S + CC) E-I |
25776000 |
25771001 |
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Shri A. P. Keshkedikar |
DGM (S + CC) E-II |
25805000 |
25431551 |
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Shri N. W. Chincholikar |
DGM (S + CC) NM |
27897500 |
27659456 |
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Shri V. V. Gajaria |
DGM (S + CC) Central |
23645000 |
23681551 |
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Shri G. S. Chaturverdi |
DGM (S + CC) South |
22853000 |
22831551 |
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Shri V. V. Chordekar |
DGM (S + CC) North |
24025656 |
24031661 |
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Shri Satam |
DE, ADSL |
24442660
Cell: 20514739 |
24464483 |
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Shri Chavan |
DE, ADSL |
24442661
Cell: 20566652 |
24464483 |
18. What are the documents required for getting an ADSL connection?
The customer has to provide the copy of the latest MTNL Land Line bill along with the application.
19. What equipments or devices are required for ADSL to be installed at the user premises?
At the user's premises, the user must have a PC with a LAN-Card and a Windows 98 or Windows 2000 or a Windows XP Operating System.
The user must have an MTNL landline connection.
An ADSL modem is required along with a splitter and depending on the user's Operating System, the connection software may or may not be required.
20. What are the equipments provided by MTNL? What are the minimum pre-requisites from the user?
The ADSL modem, splitter and the software are provided by MTNL and the user need not purchase any of them externally.
At the user's premises, the user must have a PC with a LAN-Card (an Ethernet Port) and a Windows 98 or Windows 2000 or a Windows XP Operating System.
The user must have an MTNL landline connection.
21. Who will install the equipments and who will look after the maintenance?
The well-trained MTNL staff will do the installation. The user has to ensure that the equipment is not mishandled.
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