Last updated on 5th April 2021


Book Complaint

  • For Landline to Mobile Calls: All landline users are requested to add the prefix '0' before dialing any mobile number.

IVRS  (Landline/Broadband/FTTH)

Via MTNL Landline NumberDial - XXXX 2198
Via Mobile NumberDial - 022 XXXX 2198
* Kindly note, XXXX is the first 4 digit of customer's MTNL landline number. (e.g. 2431 2198)

Call Center

Common Service Number (Landline/Broadband/Mobile)1130 / 1800 22 1130
Landline1500 / 2222 1500 / 1800 22 1500
Broadband1504 / 1800 22 8844
FTTH1130 / 1800 22 1130
Mobile1503 / 2222 1503 / 9869 012345
IN Services1800 22 1500

Other Services

Public Grievance Service1509
Know your Landline/Broadband unpaid Bill Amount1130 / 1800 22 1130
Know your Landline/Broadband unpaid Bill Amount through SMSSend SMS Bill < Landline No > to 51001

Online Complaint Booking

Landline/Broadband/FTTHClick here
Leased CircuitClick here
Social Media (Twitter)Click here

Send SMS on 9969108108

Type of complaint / enquirySMS Text
Landline Bill EnquiryBILL XXXXXXXX
Landline Complaint BookingLLCOM XXXXXXXX
Landline Complaint TrackingLLFTR XXXXXXXX
Broadband Complaint BookingBBCOM XXXXXXXX
Broadband Complaint TrackingBBFTR XXXXXXXX
FTTH Complaint BookingFTCOM XXXXXXXX
FTTH Complaint TrackingFTFTR XXXXXXXX
Leased Circuit Complaint Booking *LCCOM XXXXXXXXXX
Note :
1) XXXXXXXX is your Landline / Broadband / FTTH number.
2) *For Leased Circuit XXXXXXXXXX is 10 digit LCID number .

Escalation

Landline/Broadband/FTTHClick here
Leased CircuitClick here
Landline BillingClick here
Mobile & Mobile BillingClick here
ED Onlineedonline@mtnl.net.in
Click here to contact Appellate Authority for further escalation of complaint.