Handsets

BlackBerry ® Bold™ 9000   Fast Performance Multimedia GPS Wi-Fi File Editing Mobile Streaming Brilliant Displays Power Price: Rs. 13,490/- Know More
BlackBerry ® Curve™ 8310   Wireless Email Organizer Wireless Internet Phone Camera Video Recording Media player Corporate Data Access SMS GPS Price: Rs. 7820/- Know more
BlackBerry ® 8700G   Wireless Email Organizer Phone Browser Corporate Data Access Wireless Internet SMS Price: Rs. 5990 Know More

Payment on installments:( for Corporate customers and MTNL/BSNL staff only)

MTNL offer Blackberry handsets on 12 equal monthly installments to the Corporate customers. There will be no processing fee charged.

Now get One Blackberry Handset* Free on Bulk Purchase of ten Handsets: (for Corporate customers and MTNL/BSNL staff only)

BlackBerry Handsets are available only at MTNL BKC Telephone Exchange, CST Road, Kurla (W), Mumbai 400 098.

Prepaid Plans

Blackberry Services for Prepaid

^ Downlink speed up to 384 Kbps.

# from a third-party web site

Note:

• The minimum download speed for 2G is 20 Kbps while for 3G it's 256 Kbps subject to various factors such as number of subscribers browsing the data services, low coverage area, location of the customer, peak/off time, kind of device is being used, type of application consuming data, website behavior and other external factors.
•  The customer must have sufficient balance to avail the facility. Outgoing SMS for activation will not be charged. The SMS must be sent from the BlackBerry handset only
• BIS plan will be activated within 6 hours. The customer will receive SMS confirming the same
•  *Auto-renewal: If the customer does not deactivate the service before expiry, then the BB plan will be automatically renewed. The service will be automatically deactivated in case of insufficient balance
•  Deactivation: For deactivation SMS DACT BB to 444.
•  Instant messengers include Yahoo messenger, Google talk and Windows live messenger.
•  Social networking includes Facebook, Twitter & MySpace.
•  The free usage does not include usage of certain applications like YouTube, video/ music streaming, tickers on HTML sites, handset applications and MMS which uses mtnl.net as access point and will be charged @ 3p/10kb.
•  If the handset has applications which auto refresh /update by connecting through the WAP gateway, you will be charged 3p/10kb. The settings for these applications are pre defined on the handset by the manufacturer.
•  Any video streaming application or real time application like weather/stock/ news updates on your handset may also use mtnl.net to connect.
•  International Roaming charges extra as applicable.

Postpaid Plans

Blackberry Services for Postpaid

• * - The benefit of free data download is available in MTNL Mumbai N/w and in Maharashtra & Goa.
• The minimum download speed for 2G is 20 Kbps while for 3G it's 256 Kbps subject to various factors such as number of subscribers browsing the data services, low coverage area, location of the customer, peak/off time, kind of device is being used, type of application consuming data, website behavior and other external factors.

FAQ

Frequently Asked Questions

1.  What is MTNL Blackberry Service?

    MTNL BlackBerry Service is a secure wireless solution for mobile professionals to connect with people and    
    information while on the go. It provides user with wireless access to a full suite of business applications like email,                 phone , SMS, MMS, browser, organizer, instant messenger, social networking and more, all this on single   
    BlackBerry Smartphone.

2. How to subscribe MTNL BlackBerry Service?

    You can subscribe for prepaid Blackberry plans through SMS. For postpaid Blackberry plans call MTNL Customer    
    Care 1503.

3. How is MTNL BlackBerry Service different from the other solutions?

    BlackBerry Service is based on Push Mail technology. Your emails are pushed automatically to your BlackBerry    
    Smartphone as soon as it reaches your mail server. Thus, no need of browsing or downloading to access mails.

4. Do I need another SIM to use a BlackBerry Smartphone?

     No. You may subscribe for this service using your existing MTNL SIM or USIM card.

5. What are the prerequisite to get MTNL BlackBerry service?

    Just a MTNL Postpaid or Prepaid Number and a BlackBerry Smartphone.

6. Can I purchase BlackBerry Smartphone from Market and which BlackBerry Smartphone does MTNL
    offer?

    Yes, you can purchase any 'Network-unlocked' BlackBerry Smartphone from Market also, however MTNL is  
    offering following Smartphone at very economical rates: "BlackBerry 8700g", "BlackBerry Curve 8310 (GPS) &        
   "BlackBerry Bold 9000 (3G)"

7. Does this service work on BlackBerry compatible connect devices?

    Yes, it will work.

8. Does this service work on unlocked BlackBerry Smart phone?

    Yes, it will work.

9. I have recently switched to MTNL network. Earlier I was taking Black Berry services from a different  
   telecom service provider. What should I do?

    If you were using your Black Berry device with some other service provider previously, you need to  
   deactivate/deregister your Black berry services from that operator. Then only you should register for Black Berry  
   services of MTNL.

10. Will there be separate charges for accessing emails or chatting through Blackberry Smart phone?

     No, you will be charged as per your selected BlackBerry data plan.

11. What types of email accounts are supported?

      MTNL BlackBerry Service supports the following email accounts: "Bol Mail / Gmail / MSN / Hotmail / Yahoo /Rediff  
     /POP3 / IMAP4 / Microsoft Exchange and Lotus Domino mail account"

12. I have trouble in the Email setup. What to do ?

     Try to setup email from handset itself i.e. from the home screen of the blackberry smartphone by clicking Email
     Settings/Setup. If that is not helping then visit http://mtnl.blackberry.com.

13. I have switched to a new Black Berry model. Do I need to validate email again?

      Yes, whenever a customer switches from one Black Berry model to another, he/she needs to validate email
       again.

14. Can we integrate personal as well as business mails together with Blackberry Service?

      Yes. Internet based Mail accounts like Bol Mail, Hotmail, Gmail, Yahoo etc as well as your personal POP3 / Internet                   Service Provider (ISP) email accounts can be integrated with BlackBerry Service.

15. Do we get a new Blackberry email address for Blackberry Internet Service [BIS]?

      Yes.

16. What is difference between Blackberry Internet Service [BIS] &Blackberry Enterprise Server [BES]?

      BlackBerry Enterprise Server [BES] requires setup and maintenance of a BlackBerry Enterprise Server to manage
      the link between BlackBerry Smart phone& Corporate Mail Server, whereas BlackBerry Internet Service [BIS]
      provides access to emails upon a simple setup over the internet.

17. Can both Enterprise Service [BES] and Internet Service [BIS], be used on the same BlackBerry Smart
      phone?

      Yes.

18. What is PIN and where can I find the PIN for my Blackberry Smartphone?

       You can find your PIN on either of the following locations on your Smart phone: "On the Home screen, go to
      Options - Status" "On the sticker of your BlackBerry Smart phone box" "Under the battery cover"

19. Is the message delivery real-time?

      Yes. Once an email reaches the inbox of your mail server, a message notification will be delivered to your  
      BlackBerry Smartphone immediately.

20. What in case if my Blackberry Smartphone is lost or stolen?

      Contact MTNL Customer Care 1503

21. Will I get Blackberry service while in roaming also?

     Yes. This service is supported by GPRS roaming partners in India as well as across the globe.

22. Can Auto-signatures be set for mails sent from BlackBerry Smartphone?

      Yes. You can set auto-signature for individual email accounts configured with BlackBerry Internet Service.

23. Can Auto-Reply be set for mails configured with BlackBerry Internet Service?

       Yes. You can set Out-of-Office replies for individual email accounts configured with BlackBerry Internet Service.

24. What kind of attachment formats are supported?

      Following attachment types are supported: "Microsoft Word / Excel / PowerPoint / PDF / JPEG / BMP / TIFF"

For device features / troubleshooting visit http://in.blackberry.com

You can also call our customer care at 1503 for further details.

Setup & Download

• Email Setup
• Software Downloads
• User guide for BlackBerry 9000 Smart phone
• User guide for BlackBerry 8310 Smart phone
• User guide for BlackBerry 8700 Smart phone