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Observance of Vigilance Awareness Week by MTNL Mumbai from 30/10/2023 to 05/11/2023 NEW

THEME OF Vigilance Awareness Week 23 - "भष्ट्राचार का विरोध करे; राष्ट्र के प्रति समर्प्रित रहे" | "Say no to corruption; commit to the Nation"

Click here to for E-pledge

Check PIDPI Video (English | Hindi) | Jingle 2023


MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers


Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information


Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details


Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details



Lease / Saleof Spaces

Prime Spaces on Lease/Sale

Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

For more details click here

Current Tenders

Click here for more details

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How to get

The procedure for allotment of STD/ISD/Local PCOs is as follows:

  •  STD/ISD and Local PCO forms are free of charge. PCO applications are to be submitted at CSCs.
  •  For local PCOs Security Deposit has been reduced to Rs.500/- w.e.f. 01.09.2006. So, now PCOs are to be provided after taking an individual Security Deposit of Rs. 500/- in case of Local PCOs & Rs. 2000/- for STD/ISD PCOs by Demand Draft or cash. PCOs will be approved on the spot by the CSC and issue Demand Note/Work orders across the counter.
  • PCO Booth arrangements are to be made by the PCO holder.
  •  In case of STD/ISD or Local PCO, the applicant should submit following documents along with the application.

              (The Applicant will submit self-attested Photocopy of the documents along with originals, for                                        on the Spot verification & return)

     (a)  Proof of Identity & Age-Any one of the following documents 

  1. Voter's Photo Identity Card.
  2. Driving Licence
  3. PAN Card issued by Income Tax authorities.
  4. Pass Port
  5. Ration Card

       (b) Attestation of signature of the applicant by his/her Banker (original only).

  • The security deposit to be reviewed and raised by AO(TR) depending on the billing pattern as per the practice.
  • No need to execute any PCO agreement with the franchisee.However the applicant should give an undertaking in the enclosed proforma. No stamp paper is required for the undertaking.
  •  QCSC counter clerk will verify the documents with originals and certify the verification on Photocopies under his/her Signature, Name ,Staff No. and Designation. Once the documents are verified Counter-Person will take the required deposit in Cash or by Draft & issue work order. The payments recieved will be sent to AO (Cash) daily. In case documents are not complete, the counter person will politely inform about the necessary documents required for the application.
  •  There is no limit on maximum number of PCOs at a place. Any number of PCOs can be provided at one place. However in case of bulk booking of 10 or more PCOs, Area GMs and Vigilance Units are to be intimated as per DOT instructions.
  •  Additional PCO on request will be provided through similar procedure mentioned above by taking a deposit of Rs. 2000/- per additional STD PCO and Rs. 500/- for Local PCO. The revenue of existing STD/Local PCO need not be taken into account for additional PCOs.
  • On issue of work order , SDE External of the area will visit the premises & confirm accessibility of the premises to the public, availability of prescribed TEC approved Charging Device for STD PCO and CCB PCO instrument for Local PCO will be put through after completion of these formalities.

Tariff

All India CCB PCO's

Sl.No. Particulars Charges
1. Local landline calls,calls to MTNL local Garuda and Dolphin & MTNL,Delhi landline/Garuda 60 sec(w.e.f 01/03/12)
2. Local other Mobile calls 60 sec(w.e.f 01/03/12)
3. Intra circle  
  < 50 km 60 sec
  50-100 km * 60 sec
  100 km * 60 sec
4. Inter Circle * 60 sec
5. ISD Not Allowed
6. Accessibility Both intra circle & inter circle calls and Maharashtra mobile calls accessible only on Level-0.
Adjoining area (<50 km)and calls to MTNL Delhi accessible on Level-95
7. Rate/Pulse Re 1(inclusive of service Tax)
8. Security deposit Rs. 1000/-
9. Charging on Local charging
10. Type of CPE CCB/external disconnector
11. Billing Cycle Fortnightly
12. Minimum Guarantee Rs. 150/fortnight (w.e.f.01/06/10)
13. Commissionion on
  • Upto 4000 calls/month : 35%
  • >4000 calls/month : 45% (only for calls above 4000)
Commission payable after adjusting service Tax.
14. Modification in CCB Local PCO`s migrating to this plan will require modification
in CCB instrument/external call disconnector
15. OCB,EWSD,5ESS New exchange category can be created
16. Fetex-150 New category cannot be created. For local PCO`s migrating
to this plan number change will be involved

 

Tariff for STD/ISD PCO

 

Sl.No. Particulars Charges
1. Security Deposit Rs.2000/-(Initially to be raised to one month bill amount)
2. Minimum Guarantee Rs.250/- per month (w.e.f.01/06/10)
3. Pulse duration New Delhi calls permitted as local call.
Varying duration upon station dialled for rest of India/World.
4. Rate per pulse Rs.1.20/pulse (per 60 secs.)
5. Terminal Instrument Call Logger
6. Commission Upto 5000 calls - 30%
Beyond 5000 calls - 40%
(Commission is on monthly call basis for both)

 

Tariff for Local PCO

 

Sl.No. Particulars Charges
1. Security Deposit Rs.500/-
2. Minimum Guarantee Rs.150/- per month (w.e.f.01/06/10)
3. Pulse duration 60 secs. (w.e.f. 01/03/2012)
4. Rate per pulse Re.1.00/-
5. Commission per call Upto 3000 calls - 40%
Beyond 3000 calls - 50%

 

Tariff for Handicapped PCO

Sl.No. Particulars Charges
1. Security Deposit Nil
2. Minimum Guarantee Rs.100/- per month
3. Pulse duration 60 secs. (w.e.f. 01/03/2010)
4. Rate per pulse Re.1.00/-
5. Commission per call 50% flat (commission paid on
monthly call basis)

 

 

Get Additional PCO

PCO holder

  •  PCO holder need not pay installation charge and security deposit.
  •  There will not be any minimum guarantee to be collected from this additional PCO.
  • This PCO will be either Local, HPCO, All India CCB PCO or STD/ISD PCO and will be linked to the existing PCO.
  •  This facility will be extended to the PCO holders who opts this and there should not be any outstanding arrears against such PCO holders.
  •  This additional PCO will be linked to the main PCO and will work as long as the main PCO works and will be disconnected as and when the main PCO is surrendered or recovered.
  • There is no change in the commission structure and billing period.
  • This facility will not be applicable for the PCOs where there is an outstanding.

Handicapped PCO

  • The Commission for local Handicapped PCOs is effective from 01.09.2007
  •  Relaxation to additional number of PCOs to the same handicapped PCO holder.
  •  The revenue / call limit of the existing PCO need not be taken into account for provision of additional PCO ( as in case of other local PCO holder) without security deposit.
  •  Faulty instrument has to be replaced free of cost for HPCO.
  •  This is effective from 10.06.2005.

 

Commision Structure

STD/ISD PCO holder

Sl.No. Name of the Product Particulars
1. MTNL Phone card(VCC) 7.2% on bulk purchase of Rs.5000/- and above
2. Recharge coupons 5.2% on bulk purchase of Rs.5000/- and above.

Local PCO holder

  • The Commission to handicapped PCO holders will be 40 Paise.
  •  The call charges will be retained at Re. 1/- only ( for Mumbai MTNL Unit).
  •  PCO Board is to be displayed.

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Transfer of Telephone

  • It means a change in the name of the subscriber, in case of individual or change in name /constitution ownership in the case of company/organization/institution.
  • Event necessitating the transfer of a telephone.Change of name taking place voluntarily or due to marriage
    • Change in name/constitution of firm, companies, organization, institution, etc. 
    • Sale of dissolution of the firm
    • Death of the hirer.

 

The application for transfer (on prescribed forms) should be made within one year from the date of the event and is to be submitted to CSC of your area.

 

Can also be transferred to Blood Relation Transfer fee: Rs. 100
Can also be transferred to the third party after one year of installation Transfer Fee: 500

Shifting of Telephone

Internal Shift
When a telephone is shifted from one position to another in the same room it is known as an internal shift. 

External Shifts

When a telephone is shifted from one room to another or from one building to another building in the same locality or different locality, it is called an external shift.


 

External shifts are of the following types

Shifting of a telephone on All -India basis

Shifting Charges

  1. Shifts Within the same exchange area.
  2. Shifts from one exchange area to another exchange area in a multi-exchange system.
  3. All India Shift.

A telephone can be shifted on an All-India basis as per the conditions existing for shifting of telephones within the Multi exchange area. The application form (free of charge) can be obtained from the Area G.M's office/Shift Officer of Area on-demand and the completed form is to submit to the CSC of the area from where the telephone is to be shifted.

a)From one position to another in the same room, Nil
b)In all other cases of local shift   Rs.100
In the case of (b) a rebate of Rs. 300 is allowed if the subscriber arranges own internal wiring.

 

 

Use of Phone by Tenant

  • Permissible will be sent in the name of the tenant. Correspondence entertained with the landlord. Landlord to give an undertaking for the responsibility of payment of all telephone dues. Prescribed forms are available at MTNL Customer Service Centers.
  • The permission fee is Rs. 100.

 


Safe Custody

  


     Short Term safe custody

  • Safe Custody from 7 days to 90 days
  • Cable pair & telephone number will be reserved.
  • Restoration will be as per the customer's request.
  • The reconnection fee is Rs.100/- will be charged at the time of reconnection.
     

 


Long Term safe Custody

  • Safe Custody for long-duration beyond 90 days.
  • Cable pair & telephone number will not be reserved.
  • .Restoration will be as per customer's request.
  • The reconnection fee is Rs.100/- will be charged at the time of reconnection.


For keeping your telephone in Safe Custody, please apply at CSC or call at 1500.

Click here to download application for the safe custody of telephone

Landline Number Retention

  • Landline Number Retention by availing Call transfer Facility
  • Now take your landline to your new address
  • Moving to your new house or just changing your office address !!!
  • Then no worry. You can get all your calls of your existing number in your new landline number with Call transfer Facilities
  • Charges Rs. 50 /Month
  • Now get Call transfer Facilities free for 1 Month.

 

 

 

Missed Call Alert(MCA) for landline customer

 Want to know who called you when you were away from your landline?
 Just subscribe to the MTNL Missed Call Alert service (MCA). Get missed call on your registered mobile.

 You can modify the registered mobile number anytime by dialing IVR (Interactive Voice Response) short code number  127127.

  • Monthly Charges Rs. 20/- only.
  • To subscribe Missed Call Alert Service just dial 1500 (toll free).

 

 

 

 

Subcategories

Broadband Plans