Toll Free Service

Toll Free Service (TFS) provides your potential customers with a 'free' and convenient way to contact you. The charges for using this Toll Free number are paid by you instead of your potential customers. Avail this service to attract more and more customers to your business.

Features and Facilities

• Reverse charging: Caller can call the TFS number free of charge.
• Call Forwarding: The service has the facility of re-routing the incoming calls to an alternate number if TFS subscriber's line is busy or no answer.
• Time dependent routing The service enables the TFS subscriber with one TFS number to have several telephone installations in the network and specify flexible routing or different call treatments depending upon time, day, date and holiday.
• Origin dependent routing : TFS subscribers can have several installations (or several Telephone numbers) and can specify flexible routing depending upon the area of origination of incoming calls.
• Accessibility: This service is accessible from networks of MTNL,BSNL and other local Telecom operators.

Access Procedure

The user can make a free phone call using the following dialing procedure

Dialing Plan: 1800 22 YYYY

Access Code: 1800, Free phone No: YYYY (4 Digits)

Tariff

Charges of Premium Toll Free Number :-

Please Note:

1. The minimum period of hire of service is three months.
2. This service can be provided on existing telephone connections or connections obtained separately as per rules.
3. The charges indicated here are TFS service charges and they do not include normal charges levied for basic telephone service.
4. The outgoing calls made from the telephone connections which the TFS subscriber assigns for TFS line will be billed as per usual rates and procedures.
5. The rates indicated are as per present tariff and are subject to change without any notice.
6. Goods & Service Tax (GST)  extra as applicable.

How to Subscribe

Contact No. :  22634045

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC): Contact No. 22616411

Address:

AGM(PR)LC Unit,
Gr. Flr. Fountain -1 Telecom Building,
Near VSNL(TATA Tele Comm),
Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1860-222-6789/ 24327002 / 24382486

For complaints dial Toll Free No. : 1800 22 3322

Click here to download Application for Toll Free Service on telephone number

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Universal Access Number (UAN)

The UAN service allows a subscriber to publish a national number and have the incoming calls routed to different destinations based on various criteria such as the geographical location of the caller, the time, the day or the date on which the call is made.

Premium Rate Service

Premium Rate Service (PRM) is a telephone service that provides recorded information or live conversation for callers. Callers are charged a higher rate than the normal calls, which is then split between the service provider (content provider) and the network operator (MTNL). The MTNL allocates a special number to the service provider, which is known as premium rate number, that number can be accessed from MTNL (Mumbai & Delhi) phones.

Features and Facilities

• The service enables Professionals and Information Providers to offer advice /consultation, forecast in any field, fortune telling, share market consultation, job consultation and information on sports etc. using telecom network which is the fastest means of communication.
• The service provider (Professionals) is allotted a PRM service number by the Mahanagar Telephone Nigam Limited (Network Operator) and this number can be accessed by telephone subscribers /information seekers of MTNL (Mumbai & Delhi) through STD phones only irrespective of the location of the Information Provider.
• For this service, the call charges which are to be borne by the calling user are at a higher rate and hence the name 'Premium Rate'. The revenue earned by the MTNL (Network Operator) is shared between the Service Provider and MTNL.
• For the same PRM service number the PRM subscriber can have a number of destination numbers and the call will automatically be routed to those numbers by the Intelligent Network (IN) switch. This service also provides time dependent routing which enables the PRM subscriber to have several installations in the network and specify flexible routing of calls depending upon time, day, date, holiday etc.
• It also provides location dependent routing whereby subscribers can have several installations (several directory numbers and can specify flexible routing depending upon the area of origination of calls.
• Premium rate can work on the city of subscription only
• This service is accessible from MTNL Mumbai & Delhi Network

Access Procedure

The user can make a premium rate call by dialing: 0900 22 XYYY ; where: 

Access code = 0900 , Premium Rate Number = XYYY ( 4 digits) 
Where X = 1 means 2 sec Pulse rate 
= 2 means 3 sec Pulse rate 
= 3 means 4 sec Pulse rate 
= 4 means 8 sec Pulse rate 
= 5 means 12 sec Pulse rate 
30 sec Pulse rate is also available. 
'YYY' from 500 to 999 
'X' will be chosen by the Service (content) provider.

Access No. : 1900 22 XXXX for Local Numbers with 15/30 sec Pulse rate.

Tariff

• Registration charges: Rs. 3,000/-
• Monthly Charges for PRM service number (payable in advance): Rs. 800/-
• Creation / deletion / addition / modification of every PRM number: Rs. 100/-
• Charges for change of features: Rs. 100/- (per request)
• Charges for each additional copy of detailed bill: Rs. 100/-
• Basic Features: No charge for:
  • One PRM service number for multiple destinations
  • Hunting facility
• Additional Features: No charge for:
  • Time-dependent routing
  • Detailed billing
  • Origin-dependent routing
  • Call redirection
• Call Unit Charges: Fee for each call unit (pulse) as per existing tariff. Commission to information provider at Rs. 0.70 per unit.

Please Note:

1. An agreement will have to be executed by the PRM subscribers.
2. The minimum period of hire is Three months.
3. This service can be provided on existing telephone connections or connections obtained separately as per rules.
4. The charges indicated here are PRM service charges and they do not include the normal charges levied for basic telephone service.
5. The outgoing calls made from the telephone connections which the PRM subscriber assigns for PRM line will be billed as per usual rates and procedures.

How to subscribe

You can apply in the prescribed application form (available free) along with the registration fee + 2 months charges in the form of DD/Pay order/Crossed Cheque in favour of  “MTNL, Mumbai” 

Contact No. : 22634045

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC):                 Contact No.  22616411 

Address:

AGM(PR)LC Unit,
Gr. Flr. Fountain -1 Telecom Building,
Near VSNL(TATA Tele Comm),
Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1901-22-6789/ 24327002 / 24382486
For complaints dial Toll Free No. : 1800221500

Virtual Private Network

As the name suggests a Virtual Private Network is imaginary network within a real network, i.e. it gives the service user the feeling of in-house connections to any destination within MTNL Mumbai Landline network. VPN service is best suited for corporate and consortia having significant traffic between their corporate sites to configure and use switched carrier circuits as if they are their dedicated private lines

Corporate and business houses can subscribe to VPN service i.e. they can have their own VPN network by utilizing the existing telephone lines or by taking new telephone connections. Telephone connections put on VPN network can also be used as normal telephone connections.