Account Card Calling Services

Account calling service allows customers to make a call from any phone of MTNL (Mumbai & Delhi) to any destination - local, national or international, even using the phone without STD/ISD facility.

features and Facilities

All ACC calls are preceded by the access code 160422. After dialing the access code, the customer is prompted to enter the prepaid account card number and PIN . The user dials his/her account card number and PIN for validation and the numbers give the unique identification of the subscriber, after the authentication check, the customer is prompted to dial the destination number. The User Can make calls only if he has a credit balance in his card account.

Access Procedure

Dial Access Code: 160422, Followed by 8 digit card Number, followed by 4 digit PIN, Followed by Destination Number

Dialing Plan : 160422 - XXXXXXXX -  YYYY -    ZZZZZZZZ

Card number : XXXXXXXXXX (8 digits)
PIN - YYYY ( 4 digits),  Destination Number : ZZZZZZZZZZZZZZZZZ.....(Max 20 digits)

Important Information

Please refer "VCC Important Informatiom"  Click Here

Advantages to customers

  •  Need not own a phone connection.
  •  Can make calls from any tone phone.
  • Need not carry cash for making calls.
  • Helps corporates /individuals in telephone expenditure forecasting and hence budgeting.
  • STD/ISD capacity will be available from any phone.
  • It is much cheaper than hotel phones, hence it is very useful for business executives.
  • The account number remains same and you can change authentication code at your will (only for ACC).
  • Detailed billing record will be available for all successful calls local/STD ISD
  •  Replenishment of deposit amount is possible

Charging

Call charges are debited from the pre-paid account of the card subscriber only. No bill generated for the Account card calls.

For Applying Contact

AGM (Public Relation- LC):    Contact No : 2209 4045
Public Relation Officer  (LC) : Contact No:. 2207 2690

Address:

Office of General Manager (Enterprise Network)
Ground Floor , Telephone Building,

Charanjit Rai Marg, Fort,

Mumbai-400 001.

For complaints, dial Toll Free No. : 1800 22 1500

 

Technical Assitance

 

Contact No : 1901-22-6789 / SDE (IN) on 24327002/24382486

For complaints dial Toll Free No. : 1800221500

P.S.: The rates indicated are as per present tariff and are subject to change without any notice.

 

 

Toll Free Service

Toll Free Service (TFS) provides your potential customers with a 'free' and convenient way to contact you. The charges for using this Toll Free number are paid by you instead of your potential customers. Avail this service to attract more and more customers to your business.

Universal Access Number (UAN)

The UAN service allows a subscriber to publish a national number and have the incoming calls routed to different destinations based on various criteria such as the geographical location of the caller, the time, the day or the date on which the call is made.

Service Features

Core Features

  • One Number

Optional Features

  • Call forwarding on busy no Answer
  • Call Logging
  • Origin Dependent Routing
  • Origination call screening
  • Time Dependent Routing

Access Procedure

Dialing Plan : 190122 YYYY

Access Code : 1901 , UAN Number : YYYY ( 4 digits)

Tariff

Sl.NoParticulars UAN Full Charge
1 Processing Charges /Registration charges  for Service (Non refundable) Rs.1000/-
2

 Security Deposit  (Refundable)

Rs.6000/- (Two month rent deposit)
3  Fixed Monthly Charges for service Rs.3000/-
4  Principal destination number

MTNL Mumbai area (any operator)
5  Call Charges Payable by

Calling Party Charges payable as Below
  a) From MTNL N/w 1) Rs. As per plan/30 sec pulse from MTNL LL. 2) Rs.2/- per 60 sec for Dolphin subscriber
  b) From  other operators including  BSNL N/w Rate chargeable by the concerned telecom operator is applicable
6 Discount NIL
7 IN Number 1860-222-2<9
8 Modification in service Rs.100/-
9 Detailed Billing ( only soft copy) Rs.100/-

Premium Charges

1860 222 YYYY ( like 4444, 5555, 6666) Rs.100000/-
1860 222 AABB  (like 2244, 3355, 4466) Rs.  50000/-
1860 222 ABCD OR ABAB (like 1234, 2020) Rs.  25000/-


Call terminating on UAN subscriber's lines is charged to the calling party. 

How to Subscribe

Contact No. :  22634045

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC): Contact No. 22616411

Address:

AGM (PR) LC unit, 

Gr. Flr. Fountain -1 Telecom Building, 

Near VSNL(TATA Tele Comm), 

Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1860-222-6789/ 24327002 / 24382486

For complaints dial Toll Free No. : 1800221500

 

 

 

Premium Rate Service

Premium Rate Service (PRM) is a telephone service that provides recorded information or live conversation for callers. Callers are charged a higher rate than the normal calls, which is then split between the service provider (content provider) and the network operator (MTNL). The MTNL allocates a special number to the service provider, which is known as premium rate number, that number can be accessed from MTNL (Mumbai & Delhi) phones.

Virtual Private Network

As the name suggests a Virtual Private Network is imaginary network within a real network, i.e. it gives the service user the feeling of in-house connections to any destination within MTNL Mumbai Landline network. VPN service is best suited for corporate and consortia having significant traffic between their corporate sites to configure and use switched carrier circuits as if they are their dedicated private lines

Corporate and business houses can subscribe to VPN service i.e. they can have their own VPN network by utilizing the existing telephone lines or by taking new telephone connections. Telephone connections put on VPN network can also be used as normal telephone connections.

 

features & facilities

  • VPN subscribers can have extension dialing facility by becoming a member of VPN .
  • There is no need for VPN subscribers to take leased lines between their locations.
  • VPN subscribers can have their own private numbering plan.
  •  Facility exists to change the associated Landline number to an extension either on temporary or permanent basis.

Access Procedure

Dial 160122. Wait for "Dial your destination number" announcement. Dial the desired extension (VPN No.) to get connected.

Traiff Structure

Sr. No. Item Charges
1. Minimum Period of hire One Year
2. Activation Charges Rs. 750/-
3. Addition/Deletion/Modification of every VPN extension*  Rs. 90/-

Monthly rental

VPN

Minimum extensions in VPN (Group)

Fixed VPN Charges per Month per Extension

Call charges Within Group

Usage charges for Calls made outside VPN

Within MTNL Mumbai

 10

Rs. 125/-

Nil

As per existing tariff Plan applicable.

 

Note:

  • Minimum 10 extension should be taken
  • Temporary diversion is not charged
  • These charges will be over and above the normal charges levied for Landline service.
  • Goods & Service Tax (GST)  extra as applicable.

How To Subscribe

You can apply on prescribed application form (available free) along with applicable charges in the form of DD/Pay Order/Crossed cheque in favor of "MTNL, Mumbai" at the following address for raising necessary demand note and issue of work order.

AGM (Public Relation- LC): Contact No : 22634045

Public Relation Officer (LC) : Contact No:. 22616411

Address:

Office of General Manager SDA LC
5TH FLOOR
FOUNTAIN TELECOM BUILDING NUMBER 1
MG ROAD
MUMBAI 400023

For complaints, dial Toll Free No. : 1800 22 1500

 

 

Enterprise Solutions