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Last updated on 1st February 2022


List of Wireline Level-1 Short Codes Services of MTNL, Mumbai for Q.E. Dec-2021

Short Codes (Annexure-E)   
CODEDetails of Services offered through such Short codeTariff ApplicableRemark
VoicePulse RateRate **
(Rs / Minute)
100 Police - for Mumbai Municipal Area NM 0 0 Emergency service
100           - for Thane Municipal Area NM 0 0 Emergency service
100           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
100           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
101 Fire    - for Mumbai Municipal Area NM 0 0 Emergency service
101           - for Thane Municipal Area NM 0 0 Emergency service
101           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
101           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
101           - for Navi Mumbai Municipal Area(KHARGHAR RSU) NM 0 0 Emergency service
102 Ambulance Service- Centralised at PUNE  NM 0 0 Emergency service
103 Call alert (Crime branch) - for Mumbai Police NM 0 0 Emergency service
103                                         - for Thane Police NM 0 0 Emergency service
103                                         - for New Mumbai Police NM 0 0 Emergency service
1033 National Highway Authority of India (NHAI) Road Incident Management Toll-Free 0 0  
1036 SC/ST Helpline Toll-Free 0 0  
104 Medical Advice Service ( Govt. of Maharashtra) Toll-Free 0 0 Emergency service
105711 Ambulance Service of M/s Wockhardt Hospital (Mulund)  M 180 1  
1063 Public Grievance Cell ( PG Cell) DOT Head Quarter Delhi NM 0 0  
1064 Anti Corruption Helpline(THANE & RIGAD) Toll-Free 0 0  
1064 Anti Corruption Helpline(Mumbai) Toll-Free 0 0  
1066 Apollo Hospitals Enterprise Ltd. M 180 1  
1070 Relief Commissioner Of States of  Maharashtra NM 0 0  
1072 Train Accident Information Service NM 0 0  
10720 Central Railway Train Accident Information NM 0 0  
10721 Western Railway Train Accident Information NM 0 0  
10722 Konkan Railway Accident Information NM 0 0  
1075 Integrated Disease Surveillance (IDSP Call Centre) Project. Toll-Free 0 0  
1077 Control Rooms of District Collector /  Magistrate (for Mumbai City) NM 0 0  
1077 Control Rooms of District Collector /  Magistrate (for Thane City) NM 0 0  
1078 National Disaster Management Assistant (NDMA) Help Line. NM 0 0  
108 Disaster Management for MCGM   NM 0 0 Emergency service
1090 Mumbai City Police (Except Bhayander-1) Gramin Police NM 0 0  
1090 Mumbai City Police ( Bhayander-1) NM 0 0  
1090 Thane Gramin Police NM 0 0  
1091 Women Crises Response Centre Help Line NM 0 0 CPP
10920 Helpline for Women in distress   NM 0 0  
10922 MH  State Comm for Women Helpline.(Temp O/F Service.) Toll-Free 0 0  
1093 Coastal Security Help Line - for Mumbai City NM 0 0  
1093 Coastal Security Help Line - for New Mumbai  NM 0 0  
1093 Coastal Security Help Line - for Thane Gramin  NM 0 0  
1097 National AIDS Helpline to NACO.(National Aids Control Organisation) Toll-Free 0 0  
1098 Child in Difficult Situation  Toll-Free 0 0  
112 Single Number Based Integrated Emergency Communication and Response System - for Mumbai Municipal Area NM 0 0 Emergency service
112           - for Thane Municipal Area NM 0 0 Emergency service
112           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
112           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
1130 Customer Care Helpline for MTNL Mumbai/Delhi NM 0 0  
1251 LIC Of India. M 180 1  
1252 TOPS Security (Emergency Response Service) M 180 1  
12530 BSNL IP/SRP DATa CENTRE AT FTN BLDG NO-1 NM 0 0  
12540 Internal Broadband Helpdesk for MTNL Field Officer (for BB) NM 0 0  
12541 Internal Broadband Helpdesk for MTNL Field Officer (for GSM) NM o 0  
12542 Internal Broadband Helpdesk for MTNL Field Officer (for CDMA) NM o 0  
12543 Internal Broadband Helpdesk for MTNL Field Officer (for CSC) NM 0 0  
125353 MCA system by M/s Bay Talkitec Private Limited ( for retrieval) M 180 1  
125454 MCA system by M/s Bay Talkitec Private Limited ( for Virtual) NM 0 0  
1255 Fortis Hospitals Ltd. M 180 1  
1258 A) News on Phone (Hindi) - Prasar Bharti Broadcasting of India M 60 1  
1259 B) Marathi / English Prasar Bharti Broadcasting of India M 60 1  
126126 Asian Heart Institute Helpline M 180 1  
126127 M/s Jupitar Hospital Help Line Services M 180 1  
12614 Just  Dial  Service   M 180 1  
126299 MTNL IN HELP DESK Toll-Free 0 0  
12664 BPCL  GAS HELPLINE   M 180 1  
12665 HPCL GAS HELPLINE     M 180 1  
12676 Booking for Faulty Leased Circuits NM 0 0  
126868 World Phone India Pvt Ltd M 10MCU/M 1  
12678 Help Desk Service to NIB  M 180 1  
127161 Faultsman's Ring Back NM o 0  
127162 Line Test Robot NM 0 0  
127163 Faultman Lines toTest Desk NM o 0  
127164 Lines to Fault Control & Directing NM 0 0  
1271660 Centralised Billing Enquiry System (IVRS) NM 0 0  
127225 Dial-Up MPLS VAN Services for BSNL  M 180 1  
127233 Dial-Up MPLS VAN Services for BSNL  M 180 1  
12727 Public Grievances Cell for BSNL (1094) Only BSNL Number        NM 0 0  
1275 Central Railway protection Force Mumbai Railway Division  M 180 1  
1276 Western Railway protection Force Mumbai Railway Division  M 180 1  
1278 Lodha Charitable Trust  M 180 1  
128129 M/s Jupitar Hospital Help Line Services M 180 1  
1291 Students Help Line/ Outreach Campaign for Senior Citizens NM 0 0  
1292 Dadar Pumping Station M.C.G.M. M 180 1  
1293 Dadar Pumping Station M.C.G.M. M 180 1  
1295 Income Tax Department M 180 1  
1296 Bill Payment through IVRS M/s Atom Technologies NM 0 0  
1297 Reverse Query Service 180 1  
1298 Ziqitza Health Care Ltd. (Ambulance Services)  M 180 1  
129 999  A & M Communication Pvt. Ltd.  M 180 1  
1311 Emergency Help Line for Suburban Commuters of Western Railway Govt.  M 180 1  
1323 IRCTC Railway e-catering services. Toll-Free 0 0  
1363 Ministry of Tourism, Govt. of India Toll-Free 0 0  
139 Central Integrated Railway Enquiry Sys. of Indian Railways M 180 1  
1364 SABA Amarnath Shrine Board M 180 1  
1407 Indian Airlines (Flight Services) M 180 1  
1414 Air India ( Confirmation / Cancellation Enquiry)(Called Party) NM 0 0  
14404 National Consumer Helpline of Consumer Affairs Food & Public Distribution, Govt. of India NM 0 0  
14409 GST Return Filing Service NM 0 0  
14411 CRPF Helpline for Jammu & Kashmir NM 0 0  
14414 NITI Ayog M 60 1  
14419 South Bengal Border Helpline M 60 1  
14420 Register complaints reg. the unsafe practice adopted for cleaning & maintenance of septic tanks & sewers - MCGM M 60 1  
14420 Safaimitra Suraksha challenge - TMC NM 0 0  
14420 Safaimitra Suraksha challenge - PMC NM 0 0  
14420 Safaimitra Suraksha challenge - NMMC NM 0 0  
14420 Safaimitra Suraksha challenge - MBMC NM 0 0  
14421 Registrar General & Census Commissioner, India 0 0 0  
14423 Kilkari Helpline Toll-Free 0 0  
14424 Mobile Academy Projects Helpline Toll-Free 0 0  
14430 Department of Cardiology - AIIMS for its Emergency Cardiac care project - Mission Delhi NM 0 0  
14433 Human right Helpline National Human Rights Commission NM 0 0  
14440 RBI Public Awareness Helpline NM 0 0  
14443 Teleconference Service on Ayush System of Medicine NM 0 0  
14444 Cash Mukt Bharat Abhiyan NM 0 0  
14445 National portability of ration cards for the benefit of beneficiaries across the country NM 0 0  
14448 Helpline to Grievance redressal of RBI NM 0 0  
14466 MGM Hospital (NM) NM 0 0  
14488 Dept. of Agriculture, Govt. of India Toll-Free 0 0 Coordination between States for interstates movements of perishables vegetable, fruits inputs like seeds, pesticides, fertilizers etc.
14546 E-KYC Through IVRS NM 0 0  
14555 Ministry of Health & Family Welfare, Govt. of India NM 0 0  
14560 Cash Mukt Bharat Abhiyan NM 0 0  
14566 National helpline against atrocities on Members of the Scheduled Castes and the Scheduled Tribes across the country M 180 1  
14567 Ministry of Social Justice and empowerment for the helpline to Sr. Citizen across the nation. NM 0 0  
14588 Beneficiaries of Central Health Schemes like CGHS, CAPF & ESI NM 0 0  
1500 MTNL Call Centre (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / GSM / CDMA) NM 0 0  
1501 SMS from Landline (Operator Assisted)  M 180 1  
1503 Dolphin Call Centre NM 0  0  
1504 BB Call Centre (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai) NM 0  0  
1505 FTTH Help Desk in MTNL MUMBAI NM 0  0  
1507 Tele-Verification (CAF) for BSNL Toll-Free 0  0  
1508 GSM Help Desk for Corporate Customers NM 0  0  
1509 MTNL Call Centre for P. G. Sevice (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / GSM / CDMA)  NM 0  0  
15100 National Legal Service Authority(NALSA) Toll-Free 0  
15101 PAN India Gas Pipeline Helpline (GAIL) Toll-Free 0  0  
15102 All India Radio (AIR) Toll-Free 0  0  
1512 Prevention of Crime in Railways Toll-Free 0 0  
1515 Women Help Line Toll-Free 0  0  
1551 Kissan Call Centre (Called party Billing)] Toll-Free 0  0  
155200 Military Police Help Line  M 180  1  
155206 Disability Help Line.  M 180  1  
155210 Indian Railways Vigilance Mobile Help Line  M 180  
155222 Anti- Ragging Help Line Service Toll-Free 0  0  
155223 VAS Help Line Services M 180 1  
155226 Indian Air Force (IAF) Helpline Toll-Free 0  
155229 Tobacco Quit Line Service Toll-Free 0 0  
155232 Postal Life Insurance Directorate Service Toll-Free 0  
155248 Aster CMI Hospital, Bengaluru Toll-Free 0 0  
155255 Insurance Regulatory & Development Authority(IRDA)-Reg. Toll-Free 0  
155260 Women & Child Helpline Toll-Free 0 0  
155262 Indian food sharing alliance. M 180 1  
155264 Southern command signal regiment M 60 1  
155299 India Post Payment Bank Toll-Free 0 0  
155304 MCGM NM 0 0  
155314 Maharashtra Forest Department Help Line Toll-Free 0  
155334 Swine Flu Help Line Service M 180  
155350 Aviators Air Rescue M 60 1  
155388 Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY) Toll-Free 0  
1554 Maritime Search & Rescue Centre.  M 180  
155655 CISF Metro Helpline M 60 1  
1580 Inland Trunk Booking NM o  
1581 Inland Trunk Assistance NM o  
1582 STD Code Enquiry  M 180 1  
1583 Inland Trunk Information (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai)  M 180  1  
1586 International Trunk Booking NM 0  
1587 International Trunk Enquiry NM o  0  
1717 Weather Enquiry at R.M.C.(IVRS) M 180 1 Weather Enquiry at R.M.C.(IVRS)
174 Time (Tri-lingual) M 180  
177 Hindi Information Service (Temp. o/o Service) M 180  
181 Chief Minister Help Line (Maharashtra) NM 0  0  
1881 & 
146xx
Supreme court of India M 180 1 Streaming court functioning through video conference module
1903 Sashastra Seema Bal Help Line Toll-Free 0  
1904 Indian Army Help Line  M 180  
1905 Govt. of Uttarakhand NM 0 0  
1906 BPCL  HELPLINE   Toll-Free 0 0  
1909 National DO NOT CALL Registry (NDNC) for Landline. NM o  
1909 National DO NOT CALL Registry (NDNC) for GSM. NM 0 0  
1912 Complaints On Electricity - Call centre MSEDCL Toll-Free 0 0 IN
19120 Complaints On Electricity - MSEDCL Toll-Free 0 0  
19122 Complaints On Electricity - RELIANCE Toll-Free 0 0  
19123 Complaints On Electricity - TPCL Toll-Free 0 0  
1913 Tourist Office (Govt. of India) M 180 1  
1915 PCM Fault Control Booking NM 0 0  
1916 MCGB Control Room M 180 1  
1917 Mahanagar Gas Ltd. M 180 1  
1919 Information on Eye Bank (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / WD-3 / SI-2 Exch.) M 180 1  
1922 Mann Ki Baat Toll-Free 0 0  
1930 MHA North Block NM 0 0 Provision & Operationalization of Emergency Telephones Helpline
1932 Indian Air force (IAF) Helpline Toll-Free 0 0  
1938 Disaster Management & Relief from Cyclon Toll-Free 0 0  
1944 MHA North Block NM 0 0  
1947 Unique Identification Authority of India Planning Commission Toll-Free 0 0  
1950 Election Commission of India (Govt. of Maharashtra) Toll-Free 0  
1951 Automated Change No. Annmt. (Hindi) NM 0 0  
1956 Income Tax Information (on IVRS)  M 180  
1961 Aaykar Sampark Kendra of Income Tax Dept., Ministry of Finance Toll-Free 0 0  
1963 Gray Market Cell of DOT (VTM) Help Line. Toll-Free 0 0  
1964 Central Vigilance Commission Toll-Free 0 0  
1967 States for Grievance Registration & Redressal Under TPDS. Toll-Free 0 0  
197 Directory Enquiry (MTNL) NM 0 0  
198 Local Complaints (Centralised) NM 0 0  
Special Character Code WIRE LINE SERVICES
#1 1801180 - BSNL VPN NM 0 0  
#2 1801233 - BSNL VPN NM 0 0  
#3 1801345 - BSNL VPN NM 0 0  
#4 1801425 - BSNL VPN NM 0 0  
#8 1890-222-XX - MUMBAI  C-DOT IMS CUG SERVICE ON IN PF  NM 0 0  
#9 1890-111-XX - DELHI C-DOT IMS CUG SERVICE ON IN PF  NM 0 0  

  • ** Charging Rs. 1/- is an average rate. But, it is charged as per the customer's plan & average calls.