Broadband Frequently Asked Questions (FAQ)

Technical

Can existing modem be used for broadband connection?

Most of the modems used for Internet are dial-up modems. They cannot be used for broadband connections. Broadband connections require special ADSL Modems. These modems are available from MTNL and can also be purchased from market. A list of supported modems is available on website. For Support Modems details click here

What types of ports are required on Computer for connecting the ADSL Modem?

The ADSL Modem has an Ethernet Port and USB Port for connectivity to computer. Either of the ports can be used for connection. The availability of either of these ports should be confirmed before registering the Broadband connection.

What are the Computer system requirements for using Broadband connection?

  • Operating System Windows 98 SE and Above
  • PC Hardware recommended
  • RAM 128 and above
  • USB port for ADSL modem/router or
  • LAN card for ADSL router
  • CD ROM drive.

Whether service will available in all technology Exchanges & in all RSU/RDLU Exchanges?

The service is available from all exchanges of MTNL.

If I want to get my own Splitter than who are the compatible vendors?

In case customer doesn't want to take CPE from MTNL , then customer have the option to get his own CPE. Following is the list of compatible CPEs with MTNL broadband connection.

  • D Link 502 T
  •  Comtrend CT-564
  •  Westell A –90-30199-07
  •  Zyxel Prestige 660 H –61
  •  Erricsson HM410c
  •  Xavi(7722+)
  •  Sterlite Optical Technologies Limited, SAM-100

Whether customer can use any ISPs email ID?

Customer can use any of the web based mail services, however the use of SMTP server is ISP Policy dependent and should be clarified from the email service provider.

Whether Static IP on broadband connection is available?

Yes static IP will be available at extra charges.

Whether Broad Band is possible in DID/DOD lines?

Broadband connections are possible from MTNL wire centers. If the DID / DOD lines are working on E1 basis, then it may not be possible to extend connections.

Is there any tool available which will resume the broken download due to ADSL/Triband disconnection ?

Yes. There are tools available known as Download Managers which have got the feature of resuming the broken downloads. These tools avoid repeat download of broken parts prior to disconnection. However use of such tools will be at customer's own risk.Click here for more info on download managers.

How to configure Outlook express for email ID ?

Please see Internet FAQ for Outlook express configuration. You can tell subscriber about SMTP and POP3 Server addresses.

SMTP smtp.mtnl.net.in

POP3 pop.mtnl.net.in

Will I be able to use Broadband connection from my EPABX?

You can use Broadband connection from your EPABX provided your EPABX should have the capability. You have to check up with your supplier for the capabilities of your EPABX machine for that.

Can more than one PCs be connected to one broadband connection, How charging will be done?

As said above you can connect more than one PC to share the connection and create your own network. Total network download will be counted and speed will also be shared between the PCs.

Can I share my Broadband connection through my network?

Yes, you can share broadband connection to create you own LAN network

Can I use Fax and Broadband connection simultaneously?

Yes, you can use fax as well as Broadband simultaneously. The telephone line coming out of ADSL modem can be used as for fax while surfing the internet simultaneously.

D-Link router page doesn't open even after putting http://192.168.1.1 in browser window?

Some time there is possibility that D-Link router page doesn't open , in this case ask subscriber to change his network settings to " Obtain IP address automatically". The page will open now.

My telephone line is Ok, all parameters are also OK, I am still not able to connect to internet.?

Please book the complaint of the customer in this case. There can be many resons for subscriber not getting the Internet. Following has to be checked for the customer: Port at NOC. Port at DSLAM(Area)

Router (ADSL) lamp is steady , but customer is unable to access the internet?

If router lamp is steady and customer is not able to get internet, then Router settings needs to be checked . Reconfigure the customer's router to start the internet?

Will my telephone work in case of Power failure?

Your telephone will continue to work in case of power failure at your end.

How is Broadband different from Tri-Band ? How is it different from ADSL ?

  1. Broadband service is called as "Tri-Band". This is based on ADSL 2+ technology which is the most advanced technology in the world.

What will be my User name and ID for Broadband login?

Your Existing telephone number on which broadband is provided is your login Id and the password will be provided to you by MTNL which you can change later.

How to create my Mail box?

You can visit MTNL website ie http://register.mtnl.net.in to create your mail boxes.Give your user ID & password and login so that you yourself can create your first free email ID. Alternatively you can call helpdesk 1800 22 8844 or send a request mail to register@mtnl.net.in

If customer doesn't want to use our any landline Plan, What will be the charges for Broadband?

The broadband services are available to MTNL landline customers only.

What will i do if any perticular site is not opening?

Customer have to change the value of MTU unit to 1492 in modem. After doing this site will open.

What will i do to enhance wi-fi coverage?