Official Website of MTNL Mumbai


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REQUIREMENT OF ADVOCATES/LAW FIRMS FOR EMPANLEMENT TO REPRESENT MTNL BEFORE VARIOUS COURTS NEW

NOTICE INVITING APPLICATIONS FOR EMPANELMENT OF ADVOCATES

MTNL, Mumbai will be discontinuing it's VCC Services w.e.f. 1st October 2022. Customers having VCC card can visit nearest MTNL, Mumbai customer service center to get refund of the balance amount.

MTNL, Mumbai introducing 3G Prepaid Voucher STV 485 for 90 days validity with free 3G data of 1.5GB/day, Unlimited Voice Calling, & 100 SMS/day.

Click here to know more like such 3G Vouchers

Golden Opportunity to partner with MTNL, Mumbai for the exciting FTTH Revenue Share Model and create lucrative business prospects.

MTNL Direct Selling Agent ( DSA) Registration Link

Click here for more information

Introducing Nishtha Plans to the existing Landline Customers of MTNL, Mumbai with Virtual Landline by opting forwarded number of own choice.

Click here for more details

Customer Appeal Services by MTNL, Mumbai - Dial 1130(IVRS) to register your appeal on non-redressal of complaint.

Click here for more details


Lease / Saleof Spaces

  Prime spaces in MTNL buildings, premises at strategic locations across Mumbai & New Delhi are available for Lease or Sale.

Click here to get more details regarding lease or sale of MTNL property 

Virtual Private Network

As the name suggests a Virtual Private Network is imaginary network within a real network, i.e. it gives the service user the feeling of in-house connections to any destination within MTNL Mumbai Landline network. VPN service is best suited for corporate and consortia having significant traffic between their corporate sites to configure and use switched carrier circuits as if they are their dedicated private lines

Corporate and business houses can subscribe to VPN service i.e. they can have their own VPN network by utilizing the existing telephone lines or by taking new telephone connections. Telephone connections put on VPN network can also be used as normal telephone connections.

 

features & facilities

  • VPN subscribers can have extension dialing facility by becoming a member of VPN .
  • There is no need for VPN subscribers to take leased lines between their locations.
  • VPN subscribers can have their own private numbering plan.
  •  Facility exists to change the associated Landline number to an extension either on temporary or permanent basis.

Access Procedure

Dial 160122. Wait for "Dial your destination number" announcement. Dial the desired extension (VPN No.) to get connected.

Traiff Structure

Sr. No. Item Charges
1. Minimum Period of hire One Year
2. Activation Charges Rs. 750/-
3. Addition/Deletion/Modification of every VPN extension*  Rs. 90/-

Monthly rental

VPN

Minimum extensions in VPN (Group)

Fixed VPN Charges per Month per Extension

Call charges Within Group

Usage charges for Calls made outside VPN

Within MTNL Mumbai

 10

Rs. 125/-

Nil

As per existing tariff Plan applicable.

 

Note:

  • Minimum 10 extension should be taken
  • Temporary diversion is not charged
  • These charges will be over and above the normal charges levied for Landline service.
  • Goods & Service Tax (GST)  extra as applicable.

How To Subscribe

You can apply on prescribed application form (available free) along with applicable charges in the form of DD/Pay Order/Crossed cheque in favor of "MTNL, Mumbai" at the following address for raising necessary demand note and issue of work order.

AGM (Public Relation- LC): Contact No : 22634045

Public Relation Officer (LC) : Contact No:. 22616411

Address:

Office of General Manager SDA LC
5TH FLOOR
FOUNTAIN TELECOM BUILDING NUMBER 1
MG ROAD
MUMBAI 400023

For complaints, dial Toll Free No. : 1800 22 1500

 

 

Universal Access Number (UAN)

The UAN service allows a subscriber to publish a national number and have the incoming calls routed to different destinations based on various criteria such as the geographical location of the caller, the time, the day or the date on which the call is made.

Service Features

Core Features

  • One Number

Optional Features

  • Call forwarding on busy no Answer
  • Call Logging
  • Origin Dependent Routing
  • Origination call screening
  • Time Dependent Routing

Access Procedure

Dialing Plan : 190122 YYYY

Access Code : 1901 , UAN Number : YYYY ( 4 digits)

Tariff

Sl.NoParticulars UAN Full Charge
1 Processing Charges /Registration charges  for Service (Non refundable) Rs.1000/-
2

 Security Deposit  (Refundable)

Rs.6000/- (Two month rent deposit)
3  Fixed Monthly Charges for service Rs.3000/-
4  Principal destination number

MTNL Mumbai area (any operator)
5  Call Charges Payable by

Calling Party Charges payable as Below
  a) From MTNL N/w 1) Rs. As per plan/30 sec pulse from MTNL LL. 2) Rs.2/- per 60 sec for Dolphin subscriber
  b) From  other operators including  BSNL N/w Rate chargeable by the concerned telecom operator is applicable
6 Discount NIL
7 IN Number 1860-222-2<9
8 Modification in service Rs.100/-
9 Detailed Billing ( only soft copy) Rs.100/-

Premium Charges

1860 222 YYYY ( like 4444, 5555, 6666) Rs.100000/-
1860 222 AABB  (like 2244, 3355, 4466) Rs.  50000/-
1860 222 ABCD OR ABAB (like 1234, 2020) Rs.  25000/-


Call terminating on UAN subscriber's lines is charged to the calling party. 

How to Subscribe

Contact No. :  22634045

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC): Contact No. 22616411

Address:

AGM (PR) LC unit, 

Gr. Flr. Fountain -1 Telecom Building, 

Near VSNL(TATA Tele Comm), 

Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1860-222-6789/ 24327002 / 24382486

For complaints dial Toll Free No. : 1800221500

 

 

 

Premium Rate Service

Premium Rate Service (PRM) is a telephone service that provides recorded information or live conversation for callers. Callers are charged a higher rate than the normal calls, which is then split between the service provider (content provider) and the network operator (MTNL). The MTNL allocates a special number to the service provider, which is known as premium rate number, that number can be accessed from MTNL (Mumbai & Delhi) phones.

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