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The information contained in this web site has been prepared solely for the purpose of providing information about , MTNL to interested parties and is not in any way binding on MTNL.

The website has been compiled in good faith but no representation is made or warranty given either express or implied as to the completeness or accuracy of the information it contains. You are therefore requested to verify this information before you act upon it by calling the concerned MTNL office.

By accessing this website you agree that MTNL will not be liable for any direct or indirect loss arising from the use of the information and the material contained in this website.

The copyright in the material contained in this website belongs to and remains solely with MTNL. Your access to it does not imply a licence to reproduce and / or distribute this information and you are not allowed to any such act without the prior approval of MTNL.

 

 

 

Tele-voting service

Tele-voting service allows the subscriber to conduct telephonic public opinion polls and surveys . Persons wishing to respond to an opinion poll can call the advertised televoting numbers to register their vote. Using this service, the network operator can temporarily allocate a single telephone number to the televoting subscriber with the last two (maximum) digits, called the "Choice Digit ", as variables. Most of the televoting calls are routed to an announcement which acknowledges the call, simultaneously, the choice counters are incremented. Facility exists to route selected calls to a public number. After voting has ceased, the service subscriber shall be supplied the result i.e. the contents of the choice counters.

Service Features

Core Features

  • Mass calling

Optional Features

  • Call logging
  • Mass calling
  • Origin Dependent Routing
  • Originating Call Screening
  • Time dependent Routing

Charges

  • Registration Charges : Rs. 3,000/-
  • Security Deposit : Rs. 10,000/- per day & Bank Guarantee of Rs.10,000/- per day.

Tariff

Televoting (Category- 1)

If the Televoting number is kept as a toll free number and subscriber of Televoting Service pays the charges for incoming calls:

  • Rental per day for upto 5 televoting choices (payable in advance) : Rs. 5,000.00
  • Rental per additional choice per day (payable in advance) : Rs. 1,000.00
  • Charges upto 5000 calls (per call charge) Re. 1.00
  • Charges beyond 5000 calls (per call charge): Re. 0.80
  • Security deposit per day: Rs. 10,000.00
  • Bank guarantee per day: Rs. 10,000.00

Access Procedure for Category-1

Dialing Plan : 1603 22XXXX

Access Code : 1603 , Tele-voting Number : XXXX ( 4 digits with last two digit of customer choice)

Televoting (Category - 2)

When the subscriber of Televoting Service does not pay for the incoming calls and calling party pays for the call charges for participating in the Televoting:

  • Rental per day upto 5 televoting choices (payable in advance) Rs. 10,000.00
  • Rental per additional choice per day (payable in advance) Rs. 1,000.00

Access Procedure for Category-2

Dialing Plan : 1902 22 XXXX

Please Note:

  1. Minimum period of hire is 7 days.
  2. All payments to be made by DD /Banker's cheque in favour of "MTNL Mumbai"
  3. Bank guarantee from any authorized bank.
  4. The results of survey will be passed on only after all the payments are cleared.
  5. MTNL reserves the right to deny the facility depending on the nature of survey.

How to Subscribe

Assistance General Manager (PR - LC): Contact No. 22634045

Public Relation Officer (LC): Contact No. 22616411

Address:

AGM (PR) LC unit, 

Gr. Flr. Fountain -1 Telecom Building, 

Near VSNL(TATA Tele Comm), 

Fountain, Mumbai.

Technical assistance

Sub Divisional Engineer: 1901-22-6789/ 24327002 / 24382486

For complaints dial Toll Free No. : 1800221500

 

 

Last updated on 28th Jan 2025

List of Wireline Level-1 Short Codes Services of MTNL, Mumbai for quarter ending December-2024.

Short Codes (Annexure-E)   
CODEDetails of Services offered through such Short codeTariff ApplicableRemark
VoicePulse RateRate **
(Rs / Minute)
100 Police - for Mumbai Municipal Area NM 0 0 Emergency services
100 - for Thane Municipal Area NM 0 0 Emergency services
100 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
100 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
101 Fire- for Mumbai Municipal Area NM 0 0 Emergency services
101 - for Thane Municipal Area NM 0 0 Emergency services
101 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
101 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
101 - for Navi Mumbai Municipal Area(KHARGHAR RSU) NM 0 0 Emergency services
102 Ambulance Srevice- PUNE NM 0 0 Emergency services
103 Call alert (Crime branch) - for Mumbai Polic NM 0 0 Emergency services
103 Call alert (Crime branch) - for Thane Police NM 0 0 Emergency services
103 Call alert (Crime branch) - for Navi Mumbai Police NM 0 0 Emergency services
104 Medical Advice Service ( Govt. of Maharashtra) Mumbai 400032 NM 0 0 Medical Advice Service
108 Disaster Management for MCGMMUMBAI 400001 NM 0 0 Disaster Management
112 Police - for Mumbai Municipal Area NM 0 0 Emergency services
112 - for Thane Municipal Area NM 0 0 Emergency services
112 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
112 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
139 Central Integrated Railway Enquiry Sys. of Indian Raiways. M 180   Rilway
174 Time (Tri-lingual) M 180 Rs.1/- Time (Tri-lingual)
177 Hindi Information Service (Temp. o/o Service) M 180   Hindi Information Service
181 Chief Minister Help Line (Maharashtra) NM 0 0 Chief Minister Help Line
197 Directory Enquiry NM 0 0 Directory Enquiry
198 Local Complaints (Centralised) NM 0 0 Local Complaints
1033 National Highway Authority of India (NHAI) Road Incident Management. New Delhi 110075 NM 0 0 Road Incident Management .
1036 SC/ST Helpline New Delhi 110003 NM 0 0 SC/ST Helpline
1063 Public Grievance Cell ( PG Cell) NewDelhi NM 0 0 Public Grievance Cell
1064 Anti Corruption Helpline(THANE & RIGAD) NM 0 0 Anti Corruption
1064 Anti Corruption Helpline(Mumbai) NM 0 0 Anti Corruption
1066 Apollo Hospital M 180 Rs. 1/- LIC HELP LINE
1068 Medanta Hospital M 60 Rs. 1/-  
1070 Relief Commissioner Of States ofMaharashtra Mumbai 400032 NM 0 0 MH HELP DESK
1072 Train Accident Information Service NM 0 0 Train Accident Information Service
1075 Integrated Disease Surveillance (IDSP Call Centre) Project. New Delhi 110044 NM 0 0 Integrated Disease Surveillance
1076 Punjab state e governance        
1077 Control Rooms of District Collector / Magistrate (for Mumbai City) Mumbai 400032 NM 0 0 Public Grievance
1077 Control Rooms of District Collector / Magistrate (for Thane City 400601) NM 0 0 Public Grievance
1078 National Disater Management Assistant (NDMA) Help Line. New Delhi NM 0 0 NDMA
1090 Mumbai City Police (Except Bhayander-1) Gramin Police Mumbai 400001 NM 0 0 POLICE
1090 Police(Bhayander-1) NM 0 0 POLICE
1091 Women Crises Response Centre Help Line. Thane 400601 NM 0 0 POLICE,Women Crises Response Centre Help Line.
1093 Coastal Security Help Line - for Mumbai City NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for New Mumbai NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for Thane Gramin NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for MBVV Jurisdiction NM 0 0 Coastal Security Help Line
1097 National AIDS Helpline to NACO.(National Aids Control Organisation) NM 0 0 NACO
1098 Child in Difficult Situation NM 0 0 Child in Difficult Situation
1130 Customer Care Helpline for MTNL Mumbai/Delhi NM 0 0 Customer Care Helpline
1251 LIC Of India. NM 0 0 LIC HELP LINE
1252 TOPS Security (Emergency Response Service) M 180 Rs. 1/- TOPS Security
1255 Fortis Hospitals Ltd. M 180 Rs. 1/- HELTH
1258 A. News on Phone (Hindi)-Prasar Bharti Broadcosting of India M 60 Rs. 1/- News
1259 B. Marathi / English Prasar Bharti Broadcosting of India M 60 Rs. 1/- News
1275 Central Railway protection Force Mumbai Railway Division M 180 Rs. 1/- CRPF
1276 Western Railway protection Force Mumbai Railway Division M 180 Rs. 1/- CRPF
1291 Students Help Line/ Outreach Campaign for Senior Citizens NM 0 0 Students Help Line
1292 Dadar Pumping Station M.C.G.M. M 180 Rs. 1/- WATER
1293 Dadar Pumping Station M.C.G.M. M 180 Rs. 1/- WATER
1296 Bill Payment through IVRS M/s Atom Technologies NM 0 0 BILLING
1297 Reverse Query Service M 180 Rs. 1/- HELP DESK
1312 Ayodhya dham Rly stn 0 0 0  
1313 Ayodhya dham Rly stn 0 0 0  
1314 Ayodhya dham Rly stn 0 0 0  
1315 Ayodhya dham Rly stn 0 0 0  
1323 IRCTC Railway e-catering services. NM 0 0 IRCTC
1363 Ministry of Tourism, Govt. of India NM 0 0 Tourism
1364 All India Helpline for (SABA) NM 0 0 All India Helpline forSABA)
1407 Indian Airlines (Flight Services) M 180 Rs. 1/- Flight Services
1414 Air India ( Confirmation / Cancellation Enquiry)(Called Party) NM 0 0 Confirmation / Cancellation Enquiry
1500 MTNL Call Centre for South / Central / GSM / CDMA Area NM 0 0 Customers call center Enquiry
1501 SMSfrom Landline (Operator Assisted) M 180 Rs. 1/- SMS
1503 Dolphin Call Centre NM 0 0 DOLFIN
1504 BB Call Centre NM 0 0 BROAD BAND
1505 FTTH Help Desk in MTNL MUMBAI NM 0 0 FTTH
1507 Tele-Verification (CAF) for BSNL NM 0 0 Ministry of Tourism, Govt. of India
1508 GSM Help Desk for Corporate Customers NM 0 0 GSM Corporate Customers
1509 MTNL Call Centre NM 0 0 MTNL Call Centre
1512 Prevention of Crime in Railways NM 0 0 Crime in Railways
1514 National Career Service NM 0 0 National Career Service Helpline
1515 Women Help Line NM 0 0 Women Help Line
1551 Kissan Call Centre (Called party Billing)] NM 0 0 Kissan Call Centre
1554 Maritime Search & rescue Centre. M 180 Rs. 1/- Maritime
1580 Inland Trunk Booking NM 0 0 Inland Trunk Booking
1581 Inland Trunk Assistance NM 0 0 Inland Trunk Assistance
1582 STD Code Enquiry M 180 Rs. 1/- STD Code Enquiry
1583 Inland Trunk Information M 180 Rs. 1/- Inland Trunk Information
1586 International Trunk Booking NM 0 0 International Trunk Booking
1587 International Trunk Enquiry NM 0 0 International Trunk Enquiry
1717 Weather Enquiry at R.M.C.(IVRS) M 180 Rs. 1/- Weather Enquiry at R.M.C.(IVRS)
1888 Delhi high court helpline for disabled        
1903 Sashastra Seema Bal Help Line NM 0 0 Sashastra Seema Bal Help Line
1904 Indian Army Help Line M 180 Rs. 1/- Indian Army Help Line
1905 Public Grievances & redressal NM 0 0 Public Grievances & redressal
1906 BPCLHELP LINE NM 0 0 BPCLHELP LINE
1909 National DO NOT CALL Registry (NDNC) for Landline. NM 0 0 NDNC
1909 National DO NOT CALL Registry (NDNC) for GSM. NM 0 0 NDNC
1912 Complaints On electricity NM 0 0 Complaints On electricity
1913 Tourist Office (Govt. of India) M 180 Rs. 1/- Tourist
1915 Consumer affairs, GoI NM 0 0  
1916 MCGBControl Room M 180 Rs. 1/- MCGBControl Room
1917 Mahanagar Gas Ltd. M 180 Rs. 1/- GAS
1919 Information on Eye Bank (W-I/W-II/W-III/WD-3/SI-2 Exch.) M 180 Rs. 1/- EYE
1919 Infn on Eye Bank (S/C/E-1/E-2/NM/N (Except WD3/SI2 Exchs) M 180 Rs. 1/- EYE
1922 Mann Ki Baat NM 0 0 Mann Ki Baat
1930 provision & operationlization of emergency telephones helpline NM 0 0 provision & operationlization of emergency telephones helpline
1932 Indian Air Force (IAF) Helpline NM 0 0 Indian Air Force (IAF) Helpline
1938 Disaster Management & relief from Cyclon NM 0 0 Disaster Management & relief from Cyclon
1944 provision & operationlization of emergency telephones helpline NM 0 0 provision & operationlization of emergency telephones helpline
1947 Unique Identification Authority of India Planning Commission NM 0 0 UIAI
1950 Election Commission of India(Gov. of Maharashtra) NM 0 0 Election Commission of India
1951 Automated Change No. Annmt.(Hindi) NM 0 0 Change No. Annmt.(Hindi)
1956 Income Tax Information (on IVRS) M 180 Rs. 1/- Income Tax
1961 Aaykar Sampark Kendra of Income Tax Dept., Ministry of Finance NM 0 0 Income Tax
1962 Department of Animal Husbandry, Govt. Of Maharastra NM 0 0 Animal in Distress & Animal Mobile Ambulance Helpline
1963 Gray Market Cell of DOT (VTM) Help Line. NM 0 0 Gray Market Cell of DOT (VTM) Help Line.
1964 Central Vigilance Commission NM 0 0 CVC
1967 States for Grievance registration & Redressal Under TPDS. NM 0 0 States for Grievance registration & Redressal Under TPDS.
10505 National e governance, Digi locker NM 0 0 Emergency services
10720 Central Railway Train Accident Information Mumbai 400001 NM 0 0 Train Accident Information Service
10721 Western Railway Train Accident Informatn Mumbai 400001 NM 0 0 Train Accident Information Service
10722 Konkan Railway Accident Information Navi Mumbai NM 0 0 Train Accident Information Service
10920 Helpline for Women in distress NM 0 0 POLICE,Women Crises Response Centre Help Line.
10922 MHState Comm for Women Helpline.(Temp O/F Service.) NM 0 0 Women Helpline
12530 BSNL IP/SRP DATA CENTRE AT FTN BLDG NO-1 NM 0 0 IP/SRP DATA
12540 Internal Broadband Helpdesk for MTNL Field Officer (for BB) NM 0 0 Internal
12541 Internal Broadband Helpdesk for MTNL Field Officer (for GSM) NM 0 0 Internal
12542 Internal Broadband Helpdesk for MTNL Field Officer (for CDMA) NM 0 0 Internal
12543 Internal Broadband Helpdesk for MTNL Field Officer (for CSC) NM 0 0 Internal
12614 JustDialServcie M 180 Rs. 1/- public Help Line
12664 BPCLGAS HELP LINE M 180 Rs. 1/- GAS
12665 HPCL GAS HELP LINE& M 180 Rs. 1/- GAS
12676 Booking for Faulty Leased Ccts NM 0 0 Leased Ccts
12678 Help Desk Service to NIB M 180 Rs. 1/- NIB
12727 Public Grievances Cell for BSNL (1094) Only BSNL Number NM 0 0 P.G.
14404 National Consumer Help line NM 0 0  
14407 Cyber Dept, MH NM 0 0 Emergency services
14408 National Help line NM 0 0  
14409 GST Network NM 0 0  
14413 National Health Authority NM 0 0 to provide help to Empanelled Health Care Providers
14414   M 60 Rs. 1/-  
14416 Ministry of Health & Family Welfare M 60 Rs. 1/-  
14419 South Bengal Border Helpline M 60 Rs. 1/-  
14420 own network ,Register complaints reg. unsafe practice being adopted for cleaning & maintenance of septic tanks & sewers M 60 Rs. 1/- MCGM
14420 own network ,Safaimitra Suraksh chalange NM 0 0 TMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 PMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 NMMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 MBMC
14421 Registrar General & Census Commissioner, India NM 0 0  
14423 Ministry of Health & Family Welfare NM 0 0  
14424 Ministry of Health & Family Welfare NM 0 0  
14426 Ministry of Agriculture & Farmers welfare NM 0 0 kisan Sarathi
14427 Transgenders helpline, Min of Social Justice & Empowerment NM 0 0 Emergency services
14430 Cardiac Care Project Help line (AIIMS) Delhi NM 0 0  
14431 National Payments corporation of India NM 0 0  
14433 NHRC NM 0 0  
14434 Ministry of Labour & Employment NM 0 0 National helpdesk to register unorganised workers. E-shram
14436 N a t i o n a l e - V i d h a a n A p p l i c a t i o n ( N e V A ) Helpline to Ministry of Parliamentary affairs. 0 0 0  
14440 RBI NM 0 0  
14443 Ayush System of Medicine NM 0 0 Teleconference service on Ayush system of Medicine
14444 Cash Mukt Bharat Abhiyan NM 0 0  
14445 One Nation One Ration Card NM 0 0  
14446 Helpline for Drug Abusers , Ministry of Social Justice NM 0 0 Helpline for Drug Abusers , Ministry of Social Justice
14447 PMFBY Helpline NM 0 0 Helpline for farmers for PMFBY
14448 RBI NM 0 0  
14453 Investor Education and Protection Fund Authority (IEPFA) NM 0 0 Emergency services
14454 Tele Law Project, Dept of Justice 0 0 0  
14456 Empowerement of persons with disablities 0 0 0  
14458 Police Research & Development NM 0 0 Emergency services
14465 National Investigation Agency to investigate offenses that have national and international implications.        
14466 MGM Hospital NM 0 0 Mediacl Assitance
14470 EPFO services 0 0 0  
14488 GoI Dept. of Agriculture NM 0 0 Coordination betwee states for interstates movements of perishables- vegetable , fruits inputs like seeds, pestisides, fertilizers etc.
14546 E-KYC Through IVRS NM 0 0 MTNL Mobile customer
14555 NHPS Help line NM 0 0  
14560 CPMS Accounts Wings, DoT NM 0 0 MTNL Mobile customer
14566 Dept of Social Justice and Empowerment NM 0 0  
14567 Misnistry of Social Justice and enpowement NM 0 0 Misnistry of Social Justice and enpowement for helpline to Sr. Citizen across the nation.
14588 Beneficiaries of central health schemes like CGHS,CAPF & ESI NM 0 0  
14599 TFH No        
14646 Bhopal        
15100 National Legal service Authority(NALSA) NM 0 0 NALSA
15101 PAN India Gas Pipeline Helpline (GAIL) NM 0 0 Gas Pipeline Helpline (GAIL)
15102 All India Radio (AIR) NM 0 0 AIR
15108 NCERT for e Jaadui Pitara 0 0 0  
15109 National Pharmasceutical Pricing Authority (NPPA) NM 0 0  
15400 National Rabies helpline        
15555 Suryaghar- Bijli muft 0 0 0  
17923 PM Vishwa karma scheme' 0 0 0  
19120 Complaints On electricity NM 0 0  
19122 Complaints On electricity NM 0 0  
19123 Complaints On electricity NM 0 0  
105711 Ambulance Service Mumbai M 180 Rs. 1/- Ambulace
125353 MCA system by M/s Bay Talkitec Private Limited ( for retrieval) M 180 Rs. 1/- MCA
125454 MCA system by M/s Bay Talkitec Private Limited ( for Virtual) NM 0 0 MCA
126126 Asian Heart Institute Helpline M 180 Rs. 1/- Heart Deises
126127 M/s Jupitar Hospital Help Line Services M 180 Rs. 1/- Heart Deises
126299 MTNL IN HELP DESK NM 0 0 MTNL IN HELP DESK
126868 World Phone India Pvt Ltd. M 10MCU/M Rs. 1/- Astrology
127161 Faultsman's Ring Back NM 0 0 Faultsman
127162 Line Test Robot NM 0 0 Line Testing
127163 Faultman Lines toTest Desk NM 0 0 Line Testing
127164 Lines to Fault Control & Directing NM 0 0 Line Testing
127225 Dial Up MPLS VAN Services for BSNL M 180 Rs. 1/- VAN
127233 Dial Up MPLS VAN Services for BSNL M 180 Rs. 1/- VAN
128129 M/s Jupitar Hospital Help Line Services M 180 Rs. 1/- HELTH
155200 Military Police Help Line M 180 Rs. 1/- Military Police
155206 Disability Help Line. M 180 Rs. 1/- Disability Help Line.
155209 Suhita Helpline NM 0 0 MH state commission for women.
155210 Indian Railways Vigilance Mobile Help Line M 180 Rs. 1/- Indian Railways Vigilance Mobile Help Line
155222 Anti- Ragging Help Line Service. (Toll Free) NM 0 0 Anti- Ragging Help Line
155223 VAS Help Line Services M 180 Rs. 1/- VAS Help Line
155226 Indian Air Force (IAF) Helpline NM 0 0 Indian Air Force (IAF) Helpline
155229 Tobacco Quit Line Service NM 0 0 Tobacco Quit Line Service
155248 Aster CMI Hospital NM 0 0 Medical emergancy services
155255 Insurance Regulatory & Development Authority(IRDA)-Reg. NM 0 0 IRDA
155260 Ministri for home affairs,Govt. of India for cyber crime prevention for Women NM 0 0 Women & Child Help line
155262 Food safety and Standard Authourity of India M 180 Rs. 1/- Indian food sharing aliance.
155264 Southern command signal regiment M 60 Rs. 1/- Southern command signal regiment covid helpline
155299 Indian Post Payment Bank (IPBB) NM 0 0 IPBB
155304 MCGM (G-NORTH)Ground flr,Room No.7 Dadar Mumbai-400028 NM 0 0 MCGMfor unauthorised Holding , Banner etc
155306 Army HQ PRO        
155314 Maharashtra Forest Department Help Line (Toll Free) NM 0 0 Forest Department Help Line
155334 Swine Flu Help Line Service M 180 Rs. 1/- Swine Flu Help Line Service
155350 Aviators Air Rescue M 60 Rs. 1/- Air rescue Helpline
155370 Chennai Metro Rail for Passenger amenities 0 0 0  
155388 Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY) NM 0 0 RGJAY
155655 CISF Metro Helpline to CISF unit DMRC Delhi M 60 Rs. 1/-  
1271660 Centralised Billing Enquiry System (IVRS) NM 0 0 billing
1881 & 146xx court functioning help line M 180 Rs. 1/- Streamling court functioning through video conference module
Special Character Code WIRE LINE SERVICES
#1 1801180 - BSNL VPN NM 0 0 VPN , 1801180
#2 1801233 - BSNL VPN NM 0 0 VPN , 1801233
#3 1801345 - BSNL VPN NM 0 0 VPN , 1801345
#4 1801425 - BSNL VPN NM 0 0 VPN , 1801425
#8 1890-222-XX - MUMBAI C-DOT IMS CUG SERVICE ON I NM 0 0 CUG, 1890-222-XX
#9 1890-111-XX - DELHI C-DOT IMS CUG SERVICE ON IN PF NM 0 0 CUG, 1890-111-XX
  • ** Charging Rs. 1/- is an average rate. But, it is charged as per the customer's plan & average calls.

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